Dan Dailey Email & Phone Number

South Burlington, VT, US

Vermont, United States

Burlington, Vermont, United States

• Own the end-to-end post-sales process of 100+ customers per year to hit target deadlines
• Act as a client-facing liaison ensuring successful implementation and continued support
• Create and implement processes to optimize the customer journey through cross functional program management with product, logistics, engineering
• Manage service contract renewals

• Served as a trusted advisor for an enterprise book consisting of 15 accounts and $5 million MRR
• Project managed professional service sprints end-to-end ensuring full product adoption and launch by target date
• Built out processes and documentation for 30/60/90 customer onboarding plans, implementation sprints, and customer account plans
• Utilized deep knowledge of Datadog products to aid customers with product utilization and optimization
• Established cadence calls with key customer stakeholders to discover and help meet desired business outcomes
• Monitored and analyzed usage trends to uncover renewal risks and identify opportunities for contract growth resulting in 100% portfolio retention rate and 120% YoY growth

Boston, Massachusetts, United States

Seattle, Washington

• Managed top enterprise accounts that generated $24 million in annual revenue
• Engaged with customers regularly to identify strategic programs and solutions based on customer needs
• Oversaw relationships with executive client stakeholders and internal teams to grow portfolio 40% YoY
• Analyzed data to make business decisions and increase customer engagement
• Forecasted quarterly revenue and shipment goals to ensure individual account and company success
• Led quarterly onsite business reviews to determine customer goals and drive growth

Greater Seattle Area

• Acted as a client facing liaison for our enterprise customers to improve relationships and grow accounts
• Coordinated and managed 500+ weekly shipments resulting in an average of $7.5 million in quarterly revenue
• Shared insights with engineering, live ops, and brokerage teams to improve account performance specifically relating to: electronic data interchange, universal drop trailers, appointment scheduling and incidental.
• Managed team email inbox to improve workflow and account performance
• Trained and oversaw load building and scheduling of our team in the Philippines

Redmond, WA

• Represented DigiPen at off-campus events including: Industry related conventions, national college fairs and high schools
• Planned and executed on-campus events including: Student Shadows, Preview Days and Group Visits
• Utilized Microsoft Dynamics software to: create email campaigns, track and maintain leads, record correspondence with prospective students and archive outreach events

Renton, WA

Walla Walla, WA

Vermont

Burlington, Vermont