Customer Engagement Manager / Project Manager
• Developed and managed Global Control System Reliability Program for a major marquee level customer. Coordinated joint development of work procedures, global organization, staffing, funding, and execution. Ensured customer access to control systems experts to provide proactive guidance in reliable use of DeltaV control system, sharing of lessons learned and tracking of reliability related Key Performance Indicators (KPI). Managed manhour reporting through Clarity project management… Show more • Developed and managed Global Control System Reliability Program for a major marquee level customer. Coordinated joint development of work procedures, global organization, staffing, funding, and execution. Ensured customer access to control systems experts to provide proactive guidance in reliable use of DeltaV control system, sharing of lessons learned and tracking of reliability related Key Performance Indicators (KPI). Managed manhour reporting through Clarity project management software.• Managed 8 Premier Service accounts, provided customer access to control system experts, coordinated training, and developed proposals. Performed cost analyses, set pricing and developed contract templates. Managed manhour reporting through Clarity project management software.• Member of Process Systems and Solutions Safety Review Board. Participated in analysis of important incidents in usage of Emerson products and software to determine if they should be classified as safety issues requiring further disposition. Show less