Dan Debone Email & Phone Number

Pittsburgh, Pa, Us

Greensburg, Pa

Responsible for building and maintaining collaborative partnerships and alliances in Westmoreland County and throughout the Commonwealth of PA in direct correlation with a broad range of constituencies in tandem and/or throughout the region.

Greater Pittsburgh Area

Directly oversee the development of government relations and community affairs, including outreach, legislative oversight and strategies, policy analysis, project management, public relations, and communications at the county, state, and federal levels.Select Accomplishments:- Developed legislative outreach strategies in coordination with external stakeholders and communityorganizations, including the Pennsylvania Department of Transportation and the Pennsylvania Public Transit Association, to lobby passage of the State Act 89 Transportation Bill, which created an additional investment of $2.3B into the state transportation network.- Selected to assist on a national task force to develop and lobby passage of the federal reauthorization of the Fixing America’s Surface Transportation (FAST) Act, which developed new criteria for discretionary funding programs to support $270M capital plan.- Created the Community Outreach Department to bolster development of the organization’s 25-year service plan, by leveraging public feedback to help develop new partnerships and share resources.- Implemented a comprehensive social media initiative for a 24-hour call center with 31 employees, resulting in a41% reduction in abandoned calls and a 53% customer satisfaction rating increase over a year and a half.- Assigned to Project Manager with complete oversight of a $1.3M department consolidation, includingresponsibility for cross-training employees from two separate divisions, which resulted in an expansion of products and services offered during weeknight and weekend hours.

Greater Pittsburgh Area

Coordinated all legislative activities, policies, and strategies at the local, state, and federal levels. Secured capital funding in conjunction with internal and external stakeholders. Partnered with non-profit and advisory groups as the Community Relations Coordinator for advocacy and fundraising efforts.Select Accomplishments:- Collaborated with legislators and advocacy groups to enable passage of the Local Match Drink Tax, which leverages $38M annually to support all formula matching requirements.- Negotiated restructuring of pre-existing contracts with external lobbying consultants, decreasing annual costs by 42%.- Implemented the first stakeholder outreach program, securing 43 new partnerships in Allegheny County.

Greater Pittsburgh Area

Responsible for the training and oversight of the authorities Road Operations Department and First-Line Supervisors. Other items include community partnership and program advancement, contract and grant development & special event coordination. Select Accomplishments:• Provides support and assistance to the Director of Road Operations in managing, monitoring, and training of the authority’s first-line bus and rail supervisors 24/7.• Responsible for the development and implementation of all bus and rail training programs for represented and non-represented employees.• Small Transit Vehicle (STV) Fleet oversight of service & maintenance (subcontracted Work) • Manages Port Authority’s Quality Assurance Observers (QAO’s) Program, which monitors the American with Disabilities (ADA) service & compliance standards for bus and rails operations. • Develops and initiates Computer Based Training (CBT) programs for bus and rail operators. • Serves as the Port Authority’s community relations coordinator for multiple non-profit & for-profit organizations. This includes all citizen advisory groups throughout Allegheny County. • Coordinates and plans all special events and transportation activities for internal and external function within a city, county and state level.

Responsible for the management of all first-line supervisors in regards of developing and initiating new training programs for represented and non-represented employees. Other items include community development, contract development, customer service, special event coordination, sales and marketing. Additional functions involve the following: Serves as Port Authority’s community relations coordinator for multiple non-profit & for-profit organizations. This includes all citizen advisory groups throughout Allegheny County. Select Accomplishments:• Assigned to Project Manager with complete oversight of a $1.3M department consolidation, including responsibility for cross-training employees from two separate divisions, which resulted in an expansion of products and services offered during weeknight and weekend hours.• Serves as Port Authority’s community relations coordinator for multiple non-profit & for-profit organizations. This includes all citizen advisory groups throughout Allegheny County. • Acts at the liaison upon direct oversight of the organization’s paratransit program• Acts at the organizations special event coordinator for community & economic transportation outreach and development. • Oversees and coordinates annual contract negotiations for all universities and colleges unlimited ride contracts. • Manages Port Authority’s Quality Assurance Observer (QAO) Program to monitor policy and service compliance for 1,550 employees who provide service for 260,000 daily customers.• Develops and initiates Computer Based Training (CBT) programs for bus and rail operators. • Directs and oversees all routing and detour activity with the Manger of Bus Traffic Operations.

Responsible for the management of the Customer Service Staff in administering operating and training policies, procedures, and performance standards. Select Accomplishments• Personnel supervision, development and evaluation (overseeing 30 union employees)• Development of first customer service training and information voice response system• Designed and developed first employee evaluations to expand customer service quality• Developed first employee recognition program• Office Team Member of technical task force which involved the design and development of the RFP specifications for the first computerized and automated call and routing system. • Developed weekly and monthly call statistics standards.

Masters Certificate In Project Mangement (Pmp), Program Management

Activities and Societies: Current Study

Master’S Degree, Organizational Leadership`

Bachelor’S Degree, Bachelor Of Science In Business Administration