Dan Deegan Email & Phone Number

Monterey, California

Responsible for third party oversight of strategic vendor relationships for both Aspire Health Plan's Medicare Advantage and self-funded employer health benefit plans. Serving and the primary liaison between vendors, delegated to perform specific plan operations, and internal business units.

Marina, California

Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product. Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc. Assess routine warranty claims and follow through to completion all service requests by scheduling and supervising trade partner repairs in homes after delivery to homeowner.

Chicago, Il

Managed departments' order entry, returns and customer service functions of departments. Hired, trained and developed service specialists on SAP order entry / inventory system and phone skills. Partnered with sales, warehouse and credit departments to ensure achievement of service metrics.

Chicago, Il

Developed and executed sales programs, analysis and contests throughout the year. Responsible for divisional sales reporting / analysis requests from national sales force, sales management team and other Golf division executive personnel. First point of contact for all IT / reporting related questions from Golf sales force including trained sales force in sales portal on-line order entry system as well as assisted in Sugar CRM implementation system

As National Service Manager, my department executed day to day Golf order operations from sales force and inbound customer calls and emails. I hired, trained and developed service specialists on SAP order entry / inventory system and phone skills, developed order forms and sell sheets used by sales force and customers for order entry. In addition we were responsible for our own developing our own inside sales business for accounts not covered by outside sales force.

Wheeling, Il

As Integrated Supply Manager, I managed employees providing customer service and field support for integrated supply side of the business. Responsibilities dealt with training, customer service oversight, vendor evaluation, cost savings reporting and process improvement. Primarily focused on DGI's largest customer - American Standard/ Trane. Additionally I provided other outside sales support, customer reporting, coordinated DGI online web business, and monitored inbound calls as part of the coaching process

Wheeling, Il

As National Account Manager from DGI Supply, I managed the integrated supply contract for DGI's largest customer the American Standard/ Trane Company. I was the point of contact for 18 customer locations, outside sales staff and customer site contacts and conducted all quarterly meetings between DoALL and AS / Trane corporate executive team. Responsible for coordination of vendor evaluation, cost savings analysis reports and process improvement recommendation

Wheeling, Il

When holding the dual role of Call Center Manager and General Manager of the Chicago Sales Office I was responsible for ensuring the profitability of $6 million per year sales office, including inventory management and purchasing. I managed 9 customer service representatives handling the company’s 2nd largest sales market and was responsible for all sales reporting, pricing, invoicing, some accounting and payroll duties. I also developed a customer service team to manage DGI supply's largest customer American Standard/ Trane which included database management, customer service and inside sales

Wheeling, Il

As Midwest Call Center Manager, I oversaw 25 customer service representatives who were responsible for taking over 400 calls and booking $100 thousand per day in 9 Midwest locations

Wheeling, Il

Promotion of 100+ product lines in DGI Supply 800 page catalog through vendor management, weekly promotions and incentives.