Dan Devitt Email & Phone Number

Lowell, Ma

Management of the SCCM 2016 Servers, including alert configuration and response. SQL 2016 Server management including management of database backups and the SQL cluster. Multiple, separate Exchange environments including two Exchange 2010 environments, Exchange 2016 and Skype for Business 2016. Escalated messaging related Help Desk ticket resolution via Iris over multiple separate domains housing over 45,000 mail objects. These were accessed with a combination of VDI, RSA, and RDP.

Wilmington, Ma

First and second level help desk including user account management, laptop and desktop workstation hardware and software support. Hard drive encryption via BitLocker. Workstation backups, Asset inventory and tracking via ManageEngine. System imaging via Microsoft Deployment Toolkit. User AD account support including access rights and permissions. Management of Help Desk ticket queue within ServiceDesk Plus. Phone system support via Office Serv. RSA account issuance and managing on-demand soft or hard tokens.

Wilmington, Massachusetts

Daily messaging administration, server management, and tasks supporting the multinational Exchange 2007 clustered and stand-alone server environment in a global Active Directory Structure that contains more than 10,000 mail accounts. Level 2 and 3 Helpdesk support, handling incident tickets and general Exchange system health. Failover, disaster recovery, scheduled server maintenance. Blackberry Enterprise servers 5/10, Microsoft Lync 2013 / Skype for Business, Triton WebSense, Simpana CommVault, SAP NetWeaver, PowerShell.

Burlington, Massachusetts

Daily messaging administration and project tasks supporting the Safeco Exchange 2003 environment until the planned decommission. This includes management of Active Directory user accounts spanning both domains initiated via ticketing system, ensuring forwarding and proper mail flow. Also, identification and arrangement of user and team accounts into remediation groups for scheduled domain moves. Migration of over 19,000 user accounts, distribution lists and contacts from the twelve Exchange 2003 server, multisite primary Safeco domain to the multinational, multisite, thirty Exchange 2010 server Liberty Mutual forest, through Change Management in the RequestIT and Remedy ticketing systems. Post migration testing. Helpdesk support, handling incident tickets in regards to Safeco accounts, applications, and mail-flow.

Portsmouth, Nh

Provide daily monitoring of the several Exchange 2003 and 2010 servers in the company’s two Active Directories. Daily messaging administration and project tasks supporting the Safeco Exchange 2003 environment until its planned decommission. This includes identification and arrangement of user and team accounts into remediation groups for scheduled domain moves. Migration of over 19,000 user accounts, distribution lists and contacts from the twelve Exchange 2003 server, multisite primary Safeco domain to the multinational, multisite, thirty Exchange 2010 server Liberty Mutual forest.

Billerica, Ma

Provided daily monitoring, maintenance and management of all windows servers in the companies AD, both physical servers and those virtualized via vSphere (4.1). This included management of antivirus software on each, and general management and maintenance of such servers as Domain Controllers (2000/2003/2008R2), file servers, print servers, SQL servers (2008 R2), Antivirus servers (SEP 10/11), and Exchange servers (2007 and 2010); backup & recovery of mail data (SMSFME 5/6.5), and any needed software patching, critical or otherwise. Tasked with the maintenance and management of the Blackberry (4/5) and Good Mobile Messaging Servers (5/6.3) and their handheld devices. This is an ‘on call’ position, which entails receiving server status update texts to cell phone, and troubleshooting critical issues. Company reorganizations have necessitated migrating several thousand users to new mail servers and their associated hardware and data to new AD Domains on multiple occasions. Attained a Secret Clearance due to company network management policy.• Creation, deletion, support and maintenance of user account information across the organization including rights, roles, security, mailbox permissions, and distribution groups.• Support and maintenance of PC and laptop hardware and software including new computer setup, workstation imaging, software installation, upgrades, preventive maintenance, and troubleshooting.• Administration and maintenance and monitoring of Windows Server hardware and software including racking and build of new Windows servers, software installation, upgrades, scheduled and preventive maintenance, and troubleshooting. • Develop work plans and ensure timely and effective completion of projects.• Perform helpdesk support; assisting users with all manner of computer related concerns from workstation or MS Office (2003/2007) related issues to server outages and user account support.

Billerica, Ma

My duties included Creation, deletion, support and maintenance of user account information across the organization including rights, security, mailbox permissions, and distribution groups, support and maintenance of PC hardware and software including new computer setup, images, software installation, upgrades, preventive maintenance, and troubleshooting, as required.I provided maintenance and management of all exchange servers in the companies AD. This includes management of antivirus software on each server, backup & recovery of mail data, and any needed software patching, critical or otherwise. I had also been tasked with the maintenance and management of the Blackberry and Good Mobile Messaging servers and their handheld devices. I performed help desk support, assisting users with all manner of computer related issues. In my time in this position, the company had reorganized several times. This necessitated migrating several hundred users to new mail servers and their associated hardware and data to new AD Domains.This was an ‘on call’ position, in which I was expected to work critical issues, should they arise, at any time during on duty hours or off, receiving network status emails to my cell phone.

Norwood, Ma

My duties included at different times, being the single individual taking telephone help requests on a dedicated line, as well as ‘hands on’, physical server and workstation repair work on a variety of Microsoft Operating Systems; Windows 95 to XP as well as troubleshooting of both hardware and software, involving backup and restoration of customer data when the situation warranted.I also had assisted the build and software teams, taking on the roles of physical system assembly as well as all aspects of software load and the building/maintenance of RAID arrays on a variety of custom built servers and workstations.Further, I had been designated the Administrator of the companies Exchange 2000/2003 servers and had been tasked with the related private store maintenance.

Milford, Ma

I spent five years as Email Administrator, providing all levels of administration for the state Army Guards email system and as primary point of contact for all issues relating to MS Outlook, OWA, MS Exchange. This position also involved creating user accounts, assigning group privileges, and network drive (SAN) access, creating/maintaining mailboxes, assigning mailbox permissions, distribution lists, public folders, OWA access and writing FAQ’s for much of the above. I also maintained and monitored servers in a network that grew from a single site, with 250 user accounts, to a statewide network with over 3,000 mailboxes and Custom Recipients. Total server downtime within that period less than one month.I also spent five years as principal party tasked with retrieving classified message traffic from higher headquarters up to and including 'Secret'; also maintenance of the technology dedicated to this task.One year as Webmaster for the Mass Army National Guard. All related training accomplished 'on-the-job'.

Education record

Education record