Production Manager
CurrentCost Management and Quoting:- Produced accurate quotes before production runs, consistently predicting costs within 10%.- Crafted detailed Terms of Service within quotes to set clear expectations.- Managed invoicing, ensuring clients received timely and clear communication.Logistics and Supply Chain Management:- Managed international shipping, including a DHL account, handling customs fees and preventing hold-ups.- Oversaw a WISE account, dealing with exchange rates between USD and NZD and managing fees.- Predicted supplier lead times and built schedules to meet end-client deadlines.- Sourced and liaised with suppliers, both local and international, to optimize the supply chain.Operations and Process Improvement:- Created and implemented processes and procedures to enhance operational efficiency.- Managed stock by organizing physical space, labeling, and digital tracking systems.- Oversaw internal production facilities, including technical staff, equipment, and consumable supplies.- Managed incoming repairs, quotes, warranties, engineer time, and returns.- Oversaw quality control and testing of production units to maintain high standards.Technical Writing:- Authored technical documents, including instruction manuals, specification documents, and user guides.- Developed clear and concise documentation to support product usage, maintenance, and compliance.- Collaborated with engineering teams to ensure accuracy and completeness of technical materials.Client and Stakeholder Relations:- Developed working relationships with commercial clients to foster long-term partnerships.- Interpreted engineering files and answered technical questions for clients.- Reported to upper management on production metrics and operational updates.Content Creation:- Authored blog entries on industry-related topics, enhancing company visibility and sharing expertise.
