As Store Manager I was responsible for ensuring that the store operates in a smooth manner while working toward achieving maximum profitability. Some of my main responsibilities were:Customer service.Setting sales goals and motivating staff to reach them.Staff scheduling.Cash management.Inventory control and loss prevention.Staff training and mentoring.

Responsible for staff hiring, supervision, scheduling and direction (for assistant manager and 7-12 staff). Profit and loss management, merchandising, inventory control, shipping and receiving, supply ordering, budget planning, sales and marketing. Store and employee performance standards, communication with corporate office, team leadership, mentoring and customer service. Accountable for the performance, management, profitability and personnel. Managed sales, in-store promotions, merchandising and inventory.Control, product ordering, budgets, cash control, banking and reporting functions. Developed and managed business plans and marketing strategies. Developed and executed local store marketing programs.Maintained clientele and develop relationships with a customer service focus. Hired, trained, scheduled, directed, supervised & disciplined sales associates. Provided direction to manage daily workload and priority setting to ensure productivity and achievement of personal development goals.Maintained strong relations with suppliers & manufacturers. Resolved any customer, personnel or operational concerns.

As assistant manager my duties included inventory management, staff supervision (25-30 staff members), supply ordering, new staff hiring. As assistant manager of a corporate restaurant I was responsible for training franchisees in all aspects of the operation of a restaurant. Travel to new franchises and assist in the opening of the restaurant by training the staff and assisting the franchisee for the first two weeks of operation. * Ensure that franchisee business plans are met.* Monitor and analyze sales figures.* Ensure that the brand image is kept according to principal standard.* Ensure that adequate stock is sufficient and also inadequate stock is cleared. * Attend to franchisee request and concerns.* To check and audit for goods defects complaints franchisee raised.

Responsible for all aspects of the operation of this retail outlet. Responsible for facilities operation, marketing, Atlantic Lottery, cost control, inventory management, sales, customer service, health/safety/environment and staff.Manage the work flow in the store and ensure timely execution of key store functions to maximize salesEstablish store goals and action plansMaintain inventory levels, follow market trendsEnsure optimal customer experience and satisfaction through associate leadershipManage payroll expenses and operational performance to maximize profitManage merchandise presentation and store appearance Ensure that staffing level is at full coverage by delegating and assigning hours as required Placing orders with suppliers