Dan Dickinson Email & Phone Number

San Francisco, California, Us

• Serve as the Communications Chair and Mentor on the Disabilities Connection ERN and provide subject matter expertise to executives, leaders and managers on autism and neurodiversity• Execution in partnership with COO DE&I Council and ERN Leadership on enterprise-wide events, collaboration with Technology Neurodiversity Network to detect, identify and develop opportunity for neurodiverse and disability challenges to promote awareness• Serve as subject matter expert, facilitator, and trainer for the CR-COE, ECMO, EO-BKY complaints, CC customer care and DDA customer care• Manage projects, process, and initiatives to implement quality assurance solutions• Monitor, identify and mitigate risk for business line programs and processes • Lead focus groups in policy and procedure and, risk management. Summarize results and recommendations for Sr. leader review• Compile and present data/reporting analytics to Sr. management• Coach new hires in the neurodiversity new hire program as an assigned Job Coach

San Francisco, California, Us

• Implemented project results, launching new quality assurance department in CR-COE• Assisting in the transition of quality assurance into SharePoint streamlining the QA process• Reviewing programs, processes, and policies, to ensure compliance with internalcompany requirements and government regulations, presenting opportunities to Sr. management• Data analytics for multiple projects compiling results and presenting it to management• Partner with Project Engineer teams to research, test and validate department wide changes. Six Sigma analysts, Excel • Provide coaching to staff and track performance expectations and results• Assist development, design and implementation of internal processes• Monitor quality assurance programs and processes to identify gaps and risk

San Francisco, California, Us

• Provided resolution for client inquiries and complaints for bankruptcy and credit burau disputes• Determined appropriate course of action and conduct investigative steps to fully identify customer issues• Performed complex administrative and customer support tasks by managing daily schedules, and providing work direction to the research team• Assisted with setting performance standards, and recommend process or policy improvements to enhance customer satisfaction• Provided subject matter expertise of procedures to less experienced individuals

San Francisco, California, Us

⦁ Deliver standard training material of courses with one or more components (e.g.,new-hire, refresher, process, product or systems, and customer experience skills) toan audience through directive teaching methods to help individual contributors andmanagers develop critical job skills⦁ Provide one on one or group coaching to assist in learning of new skills⦁ Provide direction and support with various level business leaders on functionallearning strategy⦁ Interact with immediate team and functional area on a wide range of information, aswell as internal and external customers⦁ Support customers and resolve moderate to complex inquiries or issues on a varietyof financial products and services via phone⦁ Perform research to resolve moderately complex customer problems and provide abest-in-class customer experience while adhering to work guidelines, policies, andregulations⦁ Daily use of CIV, CSS, Hogan, FDR, virtual library, and Softphone.

• Managed startup of 2 independent businesses• Created and executed marketing research and campaigns• Designed contracts, agreements, and application forms• Purchasing and financial responsibility of all business-related tasks• Documented and prepared yearly taxes

• Managed marketing and brand portfolios of national companies working with C-suit level management• Project management and coordination of major projects for corporate events • Sr. Graphic designer, working between the client and multiple print vendors• Outside sales, meeting with clients and organizing sales events• Retail services and customer support• Operation of multiple computer systems, and digital printers

Bachelor Of Arts - Ba, Design And Visual Communications, General

Certificate, Business/Office Automation/Technology/Data Entry