Dan Dorgan Email and Phone Number
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Operations and Program Management professional focused on opportunities that leverage technology, business and data analysis, and talented people to manage and deliver innovative solutions that directly contribute to strategic objectives.EXPERIENCE HIGHLIGHTS Diverse experience in operations management, project management, program management, and personnel management within global Service and Fulfillment organizations across multiple industriesBuilder, manager & leader of teams spanning project & program management, analysis, and systems administration disciplinesManagement of project and business application portfolios including resource allocation/forecasting, prioritization, roadmap management, performance monitoring, and issue mitigationLeverage operational performance data and analysis insights to identify efficiency opportunities across business operations, technology, and the customer journey Laser-like focus on identifying and deploying both technical and process-based solutions that are scalable, supportable and can flex to business needs yet drive efficient, consistent operations and support a positive customer experienceExperienced in the use, support, and management of broad set of technologies and systems including Salesforce.com (Service, Sales, Knowledge), Oracle (Service, Order Management, Knowledge), Seibel, Avaya, Cisco ICM/UCCX, SharePoint, JIRA, and other in-house and cloud-based solutions
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Director, Business Applications ItZonar Systems Nov 2017 - PresentSeattle, Wa, UsLead team of technical professionals that administer, configure, and develop solutions for Zonar’s Microsoft Dynamics platform (CRM & ERP). Responsible for identifying and driving related initiatives that span across all CRM/ERP user groups within Zonar’s operations including Customer Care, Sales, Marketing, Manufacturing Operations, and Finance. - Own and manage roadmap for Dynamics suite and related initiatives- Primary liaison to business stakeholders and leadership on current/future projects- Own relationship with solution providers and other vendors associated with Dynamics environment - Support development of ROI for CRM/ERP projects to ensure desired/measurable end results- Responsible for resource allocation and priority management across broad portfolio of initiatives - Provide on-going project and program support and updates to front-line teams, stakeholders and all levels of leadership
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Director, Program ManagementExpedia, Inc. Dec 2015 - Jul 2017Seattle, Wa, UsLed team of technical professionals that consult, identify, and deliver operational efficiency-focused initiatives and other strategic projects across Expedia's Global Supplier Operations group of 1500+ associates across 35+ locations across the globe. Portfolio of initiatives span numerous internal and customer-facing business functions and across multiple tools and platforms including Salesforce.com, Avaya, JIRA, and other internal networked and cloud-based tools and solutions.- Lead and supported team’s strategic focus and objectives- Provide oversight of core business work streams and related efficiencies activities- Worked directly with Sr. Leadership on strategic initiatives, planning, communications, and change management- Responsible for project intake, resource allocation, and priorities across broad portfolio of initiatives - Provide on-going project and program updates to front-line teams, stakeholders and all levels of leadership - Directly contributed to annual efficiency targets of $10+ Million -
Senior Manager, Solutions ManagementExpedia, Inc. Jan 2015 - Dec 2015Seattle, Wa, UsLead team of Solutions Managers in the identifying, scoping, and delivering of efficiency-based and strategic Initiatives. Included management and communication of entire portfolio of projects and related efficiency impacts.
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Sr. Operations ManagerCdk Global (Formerly Adp | Cobalt) Nov 2004 - Dec 2014Austin, Texas, UsLead and manage group of technical professionals that provide project management, business systems support, program management and technical consultation to Services organization of 700+ associates across 10+ functional areas.- Provided technical leadership and oversight of business systems portfolio that included Salesforce.com CRM, Oracle CRM, Cisco Unity, Enghouse CIM (call routing/queue management), SharePoint and other internal tools.- Responsible for project intake and resource allocation for corporate and departmental initiatives - Represented Services, Sales and Marketing organizations in use and governance of Salesforce.com instance (~1200 users) - Management oversight of voice-of-customer solutions, analysis and related processes - Management oversight of contact center metrics, including contractual service level agreements (SLAs) - Managed vendor relationships and associated contracts for multiple technology providers- Managed $2 Million operations budget encompassing personnel, tools, travel/expense, departmental activities- Managed and facilitated recurring project priority reviews with senior leadership- Directly supported and provided leadership oversight on establishing business continuity program across entire Digital Marketing division of CDK Global (35+ workstreams) -
Implementation Services ManagerThe Cobalt Group 2003 - 2004Managed team of project managers and configuration engineers responsible for implementation of CRM tools for auto dealerships
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Consultant/Sr. Business AnalystT-Mobile 2001 - 2003Bellevue, Wa, UsProvided business and systems analysis, project management and deployment support on technology-focused projects within T-Mobile contact centers. -
Operations ManagerAvaya, Inc 2000 - 2001Morristown, New Jersey, UsManaged operations team that supported business systems, department projects, reporting and process needs for 100+ associate technical support and fulfillment organization. -
Sr. Implementation Services ManagerLucent Technologies 1996 - 2000Managed team of project managers, configuration and installation engineers responsible for customer-facing system upgrades of auto-dialer solutions. -
Technical Project ManagerMosaix 1994 - 1996UsManaged customer-facing technical projects focused on add/moves/changes to mission-critical auto-dialer solutions. -
Research And Development ManagerGenesis Software Mar 1989 - Jan 1994Beverly Hills, California, UsGenesis produced a CRM solution for dental offices and clinics focused on account receivable, billing, and customer record management. I managed research and development activities including feature research, testing, release management, and creation and maintenance of technical documentation. I also performed on-site solution installations at dental office across the Northwest US and represented Genesis in industry conventions across the US.
Dan Dorgan Skills
Dan Dorgan Education Details
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Uw Foster School Of BusinessBusiness -
Bellevue CollegeBusiness Management Focus
Frequently Asked Questions about Dan Dorgan
What company does Dan Dorgan work for?
Dan Dorgan works for Zonar Systems
What is Dan Dorgan's role at the current company?
Dan Dorgan's current role is Director, Business Applications IT at Zonar Systems.
What is Dan Dorgan's email address?
Dan Dorgan's email address is dd****@****oup.com
What is Dan Dorgan's direct phone number?
Dan Dorgan's direct phone number is +131261*****
What schools did Dan Dorgan attend?
Dan Dorgan attended Uw Foster School Of Business, Bellevue College.
What skills is Dan Dorgan known for?
Dan Dorgan has skills like Salesforce.com, Project Management, Crm, Program Management, Vendor Management, Saas, Operations Management, Analytics, Business Analysis, Enterprise Software, Business Intelligence, Cloud Computing.
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