Dan Dragan Email and Phone Number

Training design and developmentPlanning and organizing trainingsEnd -to-end training delivery according to training schedule and training proceduresPerform follow up activities( side by side assistance,feedback,coachingProviding feedback and advice to management team regarding the attendees and their development status and needs.Point of Contact for technical advice and support.Handling calls, emails and ticket queues assigned only as an exceptional case.

Offer First level of technical support via web or via phone.Key member of the NikeGlobal Service Desk Support responsible for providing excellent customer service to Nike’s employees globally via telephone, chat support and Nike’s incident reporting application, Service Now.Follows standard practices and procedures to identify potential system issues and escalate them to the Support Teams.Follow established procedures to action tickets in a queue. Assist with general inquiries.Maintain high volume performance while adhering to published polices.Users and groups administration (User creation, deletion; access rights; group policy, exchange mailbox creation and administration) - Account modification according to procedures and formsCITRIX: - session management, configuration for the users computers - shadowingVPN: - VPN configuration on the client PC and troubleshooting Others: - networkprinters mapping and troubleshooting - support for Windows related problems, MS office packet and client specific software (Tableau ,Splunk ,SAP,OKTA SSO,).Approval manager for software/hardware for Nike Emea employees.Support for all related VDI environment issues( access , troubleshooting,KnowledgeBase)

Direct Sales for high end devices from Apple , customization at request for said devices , providing warranties , paperwork , office related tasks .

Direct Sales for luxury items of Montblanc

Direct Sales, assisting clients , paperwork for sales division ,small accounting related tasks.

Support field operations for network, users issues via tickets, network maintenance

Direct National Sales Team, providing bussiness and IT solutions for regular Siveco clients .