open to new challenges
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Senior Technical Training SpecialistStefanini Brasil Feb 2024 - PresentRomaniaTraining design and developmentPlanning and organizing trainingsEnd -to-end training delivery according to training schedule and training proceduresPerform follow up activities( side by side assistance,feedback,coachingProviding feedback and advice to management team regarding the attendees and their development status and needs.Point of Contact for technical advice and support.Handling calls, emails and ticket queues assigned only as an exceptional case. -
Senior Support EngineerStefanini Brasil Apr 2021 - Sep 2022RomaniaOffer First level of technical support via web or via phone.Key member of the NikeGlobal Service Desk Support responsible for providing excellent customer service to Nike’s employees globally via telephone, chat support and Nike’s incident reporting application, Service Now.Follows standard practices and procedures to identify potential system issues and escalate them to the Support Teams.Follow established procedures to action tickets in a queue. Assist with general inquiries.Maintain high volume performance while adhering to published polices.Users and groups administration (User creation, deletion; access rights; group policy, exchange mailbox creation and administration) - Account modification according to procedures and formsCITRIX: - session management, configuration for the users computers - shadowingVPN: - VPN configuration on the client PC and troubleshooting Others: - networkprinters mapping and troubleshooting - support for Windows related problems, MS office packet and client specific software (Tableau ,Splunk ,SAP,OKTA SSO,).Approval manager for software/hardware for Nike Emea employees.Support for all related VDI environment issues( access , troubleshooting,KnowledgeBase) -
Sales RepresentativeVip Touch Design Mar 2020 - Apr 2021Bucharest, Bucharest, RomaniaDirect Sales for high end devices from Apple , customization at request for said devices , providing warranties , paperwork , office related tasks . -
Assistant Sales ManagerMontblanc Jul 2014 - Apr 2021Direct Sales for luxury items of Montblanc -
Sales AssistantHugo Boss Jun 2011 - Feb 2014Direct Sales, assisting clients , paperwork for sales division ,small accounting related tasks. -
Field Support EngineerRcs & Rds Oct 2008 - May 2011RomaniaSupport field operations for network, users issues via tickets, network maintenance -
Sales RepresentativeSiveco Romania May 2007 - Sep 2008Direct National Sales Team, providing bussiness and IT solutions for regular Siveco clients .
Dan Dragan Skills
Dan Dragan Education Details
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Scoala Superioara De JurnalismJurnalism -
Liceul C.A RosettiUmanistică / Studii Umaniste
Frequently Asked Questions about Dan Dragan
What company does Dan Dragan work for?
Dan Dragan works for Stefanini Brasil
What is Dan Dragan's role at the current company?
Dan Dragan's current role is Senior Technical Trainer Specialist.
What schools did Dan Dragan attend?
Dan Dragan attended Scoala Superioara De Jurnalism, Liceul C.a Rosetti.
What are some of Dan Dragan's interests?
Dan Dragan has interest in Social Services, Children, Environment, Disaster And Humanitarian Relief, Animal Welfare, Arts And Culture.
What skills is Dan Dragan known for?
Dan Dragan has skills like Microsoft Office, Management, Microsoft Word, Research, Sales, Leadership, Training.
Who are Dan Dragan's colleagues?
Dan Dragan's colleagues are Pedro Nunes, Simone Carpinelli, Gabriel Handriel Kelm, Edilson Filho, Aline Andrade Saldanha Amador, Daniela Leão, Samantha Siqueira.
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Dan Dragan
Romania1yahoo.com
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