Dan Drapalik Email & Phone Number

Cary, IL

Chicago, IL

• Performed SAR (Specific Absorption Rate) and Hearing Aid Compatibility (HAC) regulatory testing for FCC certification compliance approval and quality auditing.
• Tested cellular devices in accordance with FCC (US) and to CENELEC (European) standards per ISO17025 / A2LA / UKAS quality certification requirements using Staubli DASY test robots and Speag Fast SAR systems.
• Managed the operations and functionality of the SAR Lab.
• Performed routine maintenance of the Staubli test robots.
• Created, maintained, and revised documents and records in accordance with company's record retention policies.
• Performed periodic internal quality audits in preparation of external certification audits.

Libertyville, IL

• Provided technical support to the Level I and II Motorola Cellular Service Centers throughout the United States.
• Documented new products and created/updated the service manuals for the individual products.
• Created and distributed CSBs (Cellular Service Bulletins) to all of the Service Centers, nationwide, to communicate all important issues.
• Created and distributed ISMs (Internal Service Memos) to inform Motorola employees of all critical issues.
• Updated the information on the National Service Web Site.
• Provided on-site training to the Service Centers.

Libertyville, IL

• Supervised a team of 8-10 Cellular Service repair technicians.
• Responsible for the analysis and repair, to component level, of various styles of cellular telephones in the National Service Center.
• Interacted with management and customers directly on behalf of the team to provide a smooth process flow.
• Monitored and posted team's productivity.
• Provided input on the team members' performance reviews.