Dan Duff Email & Phone Number

Dan Duff is a Level 2 Desktop Technician at DISYS. He possess expertise in windows, blackberry, computer hardware, system deployment, network administration and 13 more skills. Colleagues describe him as "Dan is a hardworking, intelligent individual, always enthusiastic about helping clients to the highest level possible."

Listed skills include Windows, Blackberry, Computer Hardware, System Deployment, and 14 others.

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  Level 2 Desktop Technician

  Disys

  Sep 2008 - Present

  Under contract for ExxonMobil Oil Refinery in Torrance, Ca., servicing approximately1000 users.ÿ The Level 2 Technicians responsibilities include troubleshooting and resolving hardware, software and printer issues, then documenting the resolution steps in the BMC Remedy Trouble Ticket Application.ÿ The Level 2 Technician is also responsible for documenting resolution steps in the BMC Remedy Trouble Ticket Application Knowledge Base for tracking and quick referencing purposes.ÿ Currently working with Dell computers, HP Printers and Xerox Multi – Functional Devices in a Windows 7 environment.ÿ During the decommissioning of Windows XP and the rollout of Windows 7, became an integral part of the users transition from Lotus Notes to Outlook and the deployment of over 700 new machines.ÿ Helped in the deployment and configuring of over 30 new Xerox Multi - Functional Devices.ÿ Worked with the following Microsoft Products:• Windows XP, Windows 7, Remote Assistance, Active Directory, Office 2010, ÿ Also worked with Adobe Acrobat Professional and Standard, Cisco AnyConnectLotus Notes 7.0, HP Web Administrator and Xerox CentreWare WebOutlook, SharePoint, Office Communicator 2007