Responsible for driving customer success through each phase of onboarding from presales to final ramp delivering best in class client experience and enabling interal partners includes services for client and technical implementations, central onboarding, client hierarchy support, pipeline management, rfp and deal support including best in class deal desk responsible for 900% ROI. Development, delivery and performance of products and services across customer lifecycle. Buyer and Supplier enablement for commercial products, segments and markets. Sales engineers, product consultants, automation, implementations, deal desk, product development and operations. 120+ markets, 70 billion+ in volume with 70+ customer NPA

Drove core operational risk management ensuring priorities were executed consistent with regulatory expectations and internal policy enabling business growth, customer experience and risk management including sales practice monitoring, AML / KYC, RCSA, new product approval, 3rd party risk mgmt, regulatory change management, privacy and issue mgmt.

Head of a global utility including Operational Risk Management First Line of Defense programs. Executing the strategy for the operational risk self-assessment process, central data aggregation, analytics and reporting of operational risk and controls including system builds and operations support. Managing an annual budget of ~$42mm. Developed and implemented an agile data driven approach for operational risk managementLed the successful rollout of the agile framework across Operational Risk systems for a large user baseLead a diverse global team including data scientists, data management experts, reporting specialists, program / project managers, product owners, operations specialists, and training / communication leadsImplemented a 24x5 operations support center to manage SLAs, run administrative processes, chatbot user support and data quality controls

Chief product owner for Operational Risk applications for the suite of applications supporting the Firmwide RCSA, SOX Evaluation, Risk Events, Capital Reporting and Regulatory Engagement systems including reporting and analytics.

Drove multi-million dollar transformational initiatives for global financial institutions. Led presentations for C-level executives, Board and Management Committees, and Regulatory Agencies on progress of engagements, business improvement opportunities, and industry trends Led and supported various strategic initiatives, including an acquisition of a boutique firm, the development of a regression forecasting tool for account planning, and development of standard service offeringsAccountable for $18 million of annual revenue including delivery of solutions, account management for top tier financial accounts, cross functional sales, pull through revenue, pipeline development, and proactive relationship management