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Dan Dugan Email & Phone Number
Head of Operational Risk and Financial Risk
at
Synchrony
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of Operational Risk and Financial Risk
Location
New York, United States
Who is Dan Dugan? Overview
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Quick answer
Dan Dugan is listed as Head of Operational Risk and Financial Risk at Synchrony, based in New York, United States. AeroLeads shows a matched LinkedIn profile for Dan Dugan.
Dan Dugan previously worked as Chief Operational Risk Officer at American Express and General Manager (GM), Global Head of Commercial Onboarding Services and Operational Excellence at American Express. Dan Dugan holds Mba from University At Albany.
Company email context
Email format at Synchrony
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Synchrony
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Profile bio
About Dan Dugan
Transformative executive with significant leadership experience in finance, operations, risk management, data management and technology for global financial institutionsProven record of success in managing large and complex global programs, from creating risk management systems to driving corporate overhauls, and process transformations / optimizationsExtensive experience interacting with C-Suite and regulatory authorities A recognized culture champion and mentor, focused on talent and leadership development
Current workplace
Dan Dugan's current company
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7 roles
Dan Dugan work experience
A career timeline built from the work history available for this profile.
Chief Operational Risk Officer
Current
May 2024 - Present
General Manager (Gm), Global Head Of Commercial Onboarding Services And Operational Excellence
Responsible for driving customer success through each phase of onboarding from presales to final ramp delivering best in class client experience and enabling interal partners includes services for client and technical implementations, central onboarding, client hierarchy support, pipeline management, rfp and deal support including best in class deal desk responsible for 900% ROI. Development, delivery and performance of products and services across customer lifecycle. Buyer and Supplier enablement for commercial products, segments and markets. Sales engineers, product consultants, automation, implementations, deal desk, product development and operations. 120+ markets, 70 billion+ in volume with 70+ customer NPA
Jul 2022 - May 2024
Head Of Operational Excellence, Gcs
Drove core operational risk management ensuring priorities were executed consistent with regulatory expectations and internal policy enabling business growth, customer experience and risk management including sales practice monitoring, AML / KYC, RCSA, new product approval, 3rd party risk mgmt, regulatory change management, privacy and issue mgmt.
Sep 2021 - Jul 2022
Managing Director
Head of a global utility including Operational Risk Management First Line of Defense programs. Executing the strategy for the operational risk self-assessment process, central data aggregation, analytics and reporting of operational risk and controls including system builds and operations support. Managing an annual budget of ~$42mm. Developed and implemented an agile data driven approach for operational risk managementLed the successful rollout of the agile framework across Operational Risk systems for a large user baseLead a diverse global team including data scientists, data management experts, reporting specialists, program / project managers, product owners, operations specialists, and training / communication leadsImplemented a 24x5 operations support center to manage SLAs, run administrative processes, chatbot user support and data quality controls
May 2017 - Sep 2021
Executive Director
Chief product owner for Operational Risk applications for the suite of applications supporting the Firmwide RCSA, SOX Evaluation, Risk Events, Capital Reporting and Regulatory Engagement systems including reporting and analytics.
Jan 2014 - May 2017
Director, Management Consulting
Drove multi-million dollar transformational initiatives for global financial institutions. Led presentations for C-level executives, Board and Management Committees, and Regulatory Agencies on progress of engagements, business improvement opportunities, and industry trends Led and supported various strategic initiatives, including an acquisition of a boutique firm, the development of a regression forecasting tool for account planning, and development of standard service offeringsAccountable for $18 million of annual revenue including delivery of solutions, account management for top tier financial accounts, cross functional sales, pull through revenue, pipeline development, and proactive relationship management
Aug 2005 - Dec 2013
Team & coworkers
Colleagues at Synchrony
Other employees you can reach at synchrony.net.au. View company contacts →
AK
Anand Kumar Bezawada
Colleague at SynchronyHyderabad, Telangana, India
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IG
Ivan Gonzales
Colleague at SynchronyColumbus, Ohio, United States
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DP
Duane Porter
Colleague at SynchronyCity Of Johannesburg, Gauteng, South Africa
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8L
8Aimee Lacroix
Colleague at SynchronyJohnson City, Tennessee, United States
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GR
Gigi Raquel
Colleague at SynchronyPhilippines
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Anand Kumar Bezawada
Colleague at SynchronyHyderabad, Telangana, India
View →
IG
Ivan Gonzales
Colleague at SynchronyColumbus, Ohio, United States
View →
DP
Duane Porter
Colleague at SynchronyCity Of Johannesburg, Gauteng, South Africa
View →
8L
8Aimee Lacroix
Colleague at SynchronyJohnson City, Tennessee, United States
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GR
Gigi Raquel
Colleague at SynchronyPhilippines
View →
2 education records
Dan Dugan education
Mba
University At Albany
Bachelor Of Science, Actuarial And Mathematical Sciences, Minor In Economics
University At Albany
FAQ
Frequently asked questions about Dan Dugan
Quick answers generated from the profile data available on this page.
What company does Dan Dugan work for?
Dan Dugan works for Synchrony.
What is Dan Dugan's role at Synchrony?
Dan Dugan is listed as Head of Operational Risk and Financial Risk at Synchrony.
Where is Dan Dugan based?
Dan Dugan is based in New York, United States while working with Synchrony.
What companies has Dan Dugan worked for?
Dan Dugan has worked for Synchrony, American Express, Jpmorgan Chase & Co., and Kpmg Advisory.
Who are Dan Dugan's colleagues at Synchrony?
Dan Dugan's colleagues at Synchrony include Anand Kumar Bezawada, Ivan Gonzales, Duane Porter, 8Aimee Lacroix, and Gigi Raquel.
How can I contact Dan Dugan?
You can use AeroLeads to view verified contact signals for Dan Dugan at Synchrony, including work email, phone, and LinkedIn data when available.
What schools did Dan Dugan attend?
Dan Dugan holds Mba from University At Albany.
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