Dan Dunleavy Email & Phone Number

King Of Prussia, Pa, Us

Manage and develop the overall sourcing strategy primarily for the Information Technology category, or multiple categories, of spend and identify potential sourcing and demand management opportunities for UGI. Oversee design, development, implementation and maintaining of the global (Enterprise and Cross-Business Unit) category plan and category insights by analyzing historical and projected spend, contractual relationships, and industry trends.As the IT Category Manager, I was responsible for building Vendor Software Renewal Management strategy, executing cross multiple business functional units, ensuring measurable spend savings and governing partner’s performance. Worked with Management team to document VAR Optimization Program, to leverage the buying power of 3rd Party Partners to minimize direct buying and ensure optimal savings and rebates. I was responsible for documenting the Software Renewal Management Process along with Renewal Assessment Questionnaire to create a repeatable measurable business practice with internal business stakeholder, IT stakeholders, and Supplier representatives. In the first few months needed to understand the technology landscape for software renewal management information tracking. I initiated the designs, development and training for MS Planner Kanban boards to allow for agile work management of procurement pipeline. This coupled with developing Software Asset Management (SAM) list in SharePoint to ensure we could manage software renewals by quarter, within batches, and ensure measurable results.Most importantly, exceeded saving targets from implementation of the VAR Optimization program!

Develop marketing strategy to grow the Property Management Services business. This is a cross functional role requiring strategic, operational and tactical execution with strong product management, project management, digital marketing skills and ability to drive/convert new business.

• Started as a consultant and was recently offered W2 Employment.• Utilized marketing expertise to develop logo, prepare web design, develop website and provide maintenance services in order to develop a 60+ WordPress website: https://floridasuncoastpropertymanagement.com/ • Create a Lead Tracking Tool in MS Excel to facilitate the management of leads, oversee follow-up communications via calls and emails, and measure lead conversion KPI.• As a Sales Representative tasked with generating new revenue by securing Annual and Seasonal Rental Clients in Property Management, I successfully increased the company's lead conversion rate from 8% to 46%.• Developed geo-targeting strategy to drive new leads and get appropriate SEO rankings for specific city keyword and phrases.• Developing and optimize Google My Business listing for each of the three Local Business locations. This includes adding pictures, posts, setting up products, services, monitoring reviews and sharing appropriate responses. Using insights to ensure increase in GMB traffic and leads.• Ensuring web content pages are ranked high by leveraging Yoast plugin and URL name strategies.• Write PR marketing articles for website blog, NARPM publication and company press releases.• Setup and configuration of Live Chat and documenting standards for customer communication strategy.• Managing site monthly maintenance for updates, plugins, conflicts, issues and ensuring new pages are indexed with Google and Bing.• Monitor site performance in Google Search Console and more recently working on Link Campaign within BrightLocal.• Exceptional skills in digital marketing within the Real Estate Industry.• Partner with Property Manager to create new marketing content to generate leads, identify new selling opportunities, qualify leads, track potential clients in Lead Tracking Tool, resolving prospect’s questions, negotiating, and closing business.

Mountville, Pennsylvania, Us

Agile Project Manager leading scrum meetings, determine framework for next sprint, manage deliverables within Kanban boards, ensure development is completed on schedule, lead user acceptance testing and manage communication plan releases for SharePoint 2013 to Office 365 (SharePoint Online) migration.Leading vendor consultants in usage of Metalogix Essentials for Office 365 to complete all site collection migrations.Coordination with department management team on SharePoint site collection changes, migration, user acceptance testing, training administrators, communication strategy and release of site collections.Documented Infor ERP testing strategy, develop test case management tool, and develop bug tracking tools in SharePoint. Training appropriate resources on usage.Develop with IT management team ITSM Strategy document, vendor RFP, Communication Plan, Vendor Proposal Scorecard to evaluate and recommend the best vendor Help Desk Solution for AHF Products.

Team member within Digital Applications Department with responsibilities for strategic and tactical planning and delivering on key IT business initiatives. Manage development of new Intranet, new departmental SharePoint sites, new custom applications, and participate on Salesforce team to document requirements for development enhancements.Leading scrum meetings, determine framework for next sprint, manage deliverables within kanban boards, document requirements, lead user acceptance testing, providing training , manage communication planning and releases.Documenting Strategic Plan and leading TSA company separation deliverables for SharePoint Online and IT Service Desk between Armstrong Flooring and AHF Products organizations.Leading cross-departmental teams to develop custom SharePoint web applications, .NET applications and company-wide Intranet. Liaison between IT, departments manager and subject matter experts to resolve business technology problems and recommend/implement application solutions. Leading SharePoint Governance team in creation the governance plan, managing annual objectives and ensure information security and sensitivity is protected.As a team member of Armstrong’s IT Professional Development Program, I was responsible for:• Participate on IT team to develop a new IT Professional Development Program.• Perform college recruitment visits looking for the brightest and sharpest graduates to join our company.• Went to colleges to do more formal candidate interviews to determine best potential hires for IT Professional Development Program rotation.• Participate in on campus team interviews at Armstrong.I was responsible for authoring or co-authoring:o IT Professional Development Guideo On campus Interview Questionnaire Formo Onboarding Processo Orientation Schedule

Us

Improved operational performance and effectiveness by creating new business processes, implementing cloud-based applications and measuring key performance indicators. Led cross-functional team to successfully delivery of: Information Security Solution – Met the challenge by research best practices, developing project plan, diagraming Information Security Policy framework, working with management team on Information Classification Guide, documenting in MS Word all Information Security Policies, formatted and printed employee information security manuals and delivered training. Three months later I was responsible for developing Risk Assessment Audit Score Card, participate in employee audits and ensuring the success of the program. JIRA Application and Release Management Solution – Company was looking to grow their Data Warehouse consulting company by developing applications. Achieved incredible goal of having JIRA project plan completed, user security permissions spreadsheet completed, application configured, Release Management Strategy documented and signed off by management, setup JIRA workflow, completed functionality and usability testing, trained all resources and were live within 24 days.Customer Support Strategy and Zendesk Application Solution – Led a cross-functional team in understanding of the work involved and resources needed to support their new applications. Researched best of breed Cloud solutions, developed business case for Zendesk solutions and received team/management signoff. Documented Customer Support Guide, configured Zendesk, prepared test cases and ensured team signoff on the application readiness. Documenting New Business Processes (SOP): Successful improved company efficiency by documenting and delivering: GAP Management Process, Issue Management Process, Risk Management Process and Data Mart Requirement Process.

Us

Joined a Data Warehouse project midstream as Project Manager/Business Analyst and was able to take the project from a red status to a green status. Responsibilities included daily scrums, leading team meetings, participating in executive meetings, documenting communication strategy and delivering appropriate timely communications to all parties, project management deliverables, sprint planning and sprint framework deliverables, business analysis deliverables, authoring (new) standard operational procedures and SharePoint administration.

Us

Successfully delivered Millbrook’s new SharePoint Online Center that improved collaboration on documents, promoted knowledge sharing, ensure master document management, improved communication between staff and quality of documents to their clients.Developing and implementing of SharePoint project plan scheduling and leading team meetings, capturing minutes, configuring SharePoint, evangelist on the value and presentations to organization, training local and remote users and documenting User and Admin Guides.Develop Document and Artifacts Control Plan to manage repositories of documents and historical information for client projects and to ensure a consistent approach to creation, versioning, naming and storage.Improved customer management and increase revenues by the creation and adoption of Change Request Process.

It was my honor to provide Information Technology Consulting Services to these happy customers:• Millbrook Inc., Crowe Paradis Services Corporation, Mark Shanaman (SellingBerksbytheYard), Armstrong Flooring, Top Notch Shears and Florida Suncoast Property Management, LLC. Role/Services offered: • Leading SDLC Projects, JIRA Implementation and Administration, Leading Vendor Evaluation Process, Leading Business Process Reengineering to revamp company, Managing Seller Side of Due Diligence, Implementation and Training Team on ZenDesk, Product Owner SharePoint, SharePoint Design & Development, Intranet Design & Development, Project Management, Business Analyst, Digital Website Development, Content Management, SEO Strategy/Implementation, and Developing Small Business Plans

Led Business Process Re-engineering project, contributed to the company transformation which eventually lead to successful sale of the company.Developed BPR methodology, worked with senior executives on approach, and resources to move forward.Develop project plan, communication plan, led and facilitated meetings to determine organization model, ideal processes needed, improve on or create new job descriptions.Led and facilitated meeting to develop and document all ideal Standard Operations Procedures for each entity. From these discussions we identified key operational gaps in role, responsibilities and performance.Collaborated in leadership meetings to discuss rollout of operation change and leadership training that was needed.Gather and document requirements for Onbase system changes to improve system performance and ensure process and technology alignment.Provided guidance on Pod Approach and collaborated on reorganizing the office layout to ensure appropriate business parties could easily manage day to day responsibilities.

Us

Completed all PM and BA milestones on time to deliver a very successful web-based application called MSP Navigator to the insurance industry. This included leading JAD sessions, development requirement scorecard, documenting application requirements, designing screens, documenting communication plans and matrix, developing project plan, managing release strategy and utilizing JIRA track bugs and issues.

King Of Prussia, Pa, Us

Responsible for managing Customer Service Department with 25+ employees. Our team consisted of customer service representatives and technical support representatives to support the SalesTax application. Also, responsible for development of annual budget, resource hiring, customer renewal management, dealing with sensitive accounts and performance reviews for the department. I took great pride in working with my team to career path individuals and help them reach their goals. As the department manager, we had the following recruitment responsibilities: • Work with Senior Management to define requirement needs.• Determine the number of new hires to recruit for customer service representatives versus technical support representatives.• Write job descriptions and ensure interviewing team understands process for screening candidates.• Work with Human Resources department to get roles posted to job boards.• Manage all communication with candidates from the moment they apply until they get onboard.• Lead interview process of scheduling and performing phone interviews, first team interviews and second team interviews of final candidates.• Complete qualitative and quantitative forms and scoring to have the team agree on candidates to make offer to.• Coordinate with HR to make final offers, set start date and begin onboarding new hires.In Customer Information Management manager role, this was a new startup opportunity to establish a new department to ensure Oracle customer data stayed clean. I was responsible for defining new job descriptions, interviewing candidates, hiring the team members, developing the standard operational procedures and training the staff. As a team, we developed important key performance indicators to ensure the accuracy of our customer data. Also, I participated in a company wide Data Management Strategy team.

Ba, Computer Information Sciences

12 Graduate Credits In Information Technology Management.