Dan I. Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• Procure and configure PCs and Macs for new users.
• Initiate new user accounts and facilitate new-hire onboarding and training.
• Maintain computer and peripheral inventory.
• Responsible for JAMF administration of Macs and Intune for PCs.
• Troubleshoot network, hardware, and software of PCs and Macs for end-users.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations.

United States

• Administered and maintained HIPAA-compliant IT systems, ensuring the confidentiality, integrity, and availability of healthcare data.
• Provided administration for Google Workspace, Active Directory, O365, SSOs (Okta and Onelogin), and a variety of EHRs.
• Collaborated with cross-functional teams to develop and enforce IT security policies and procedures in compliance with HIPAA regulations.
• Conducted routine system backups, disaster recovery planning, and implemented proactive measures to minimize downtime.
• Provided technical and training support to over 600 daily end-users, resolving hardware and software issues across multiple platforms (PC and Mac, including IOS and Android).
• Collaborated with medical device, point of sale, and printer vendors to resolve (TCP/IP) issues, repair, and integrate technologies.

Marietta, GA

• Onboarded and developed new hires to become “Technology Subject Matter Experts”
• Provided in-store and phone tech support for an $88 million branch location that serves an average 600 customers, daily.
• Built and upgraded PC hardware and software.
• Provided in-store and phone tech support to PC and Mac customers.
• Finished #1 in “Microcenter Customer Recommended” 2020 and 2021.
• Identified solution that reduced customer wait-times resulting in an 80% year-over-year increase in Custom PC Revenue.

Atlanta

• Supported incoming call of Mac and PC users.
• Performed software and printer installations to remote users.
• Conducted malware and virus removal.
• Diagnosed computing issues (root cause analysis) and escalated to tier 2 for resolution.
• Received and sustained the highest four-star rating for customer satisfaction.
• Performed OS upgrades and software repair.

New York, United States

• Created and developed a network of 149 aftermarket retailers across 14 states.
• Regional support contact for Mobileye integrations in CAN bus and nonCAN bus vehicle systems.
• Provided PC software support to distributors, resellers, and specialty partners.
• Collaborated with distributors, field representatives, and retailers to close $1,000,000 in revenue in 12 months.
• Advocated with NHTSA, USDOT, and ADED for the awareness of the life-saving benefits of ADAS technology.
• Selected by the Laredo, TX Police Department as the sole technology to mitigate collisions.

Marietta, Georgia, United States

• Sales and technical support for Mobile devices Android, IOS, OSX, Linux, Windows XP, 7, and 8
• Built PCs, diagnosis and repair, phone technical support, and software installation
• Software troubleshooting
• Responsible for reporting and inventory management

Greater St. Louis Area

• Served as District Manager
• Recruited and onboarded over 50 new salespersons and managers for the district
• Generated 70% new Cellular sales revenue in multiple locations which averaged a $10,000 increase in gross margins per unit
• Exceeded store revenue goals by creating value-add technical solutions that aided the client which enhanced salespersons pay.

Midwest

• Responsible for QA of terrestrial repeater and satellite signals to ensure successful launch.
• Successfully partnered and trained 75 retailers across 3-states prelaunch in 2002.
• Successfully oversaw national events from artist-concerts and special events such as C.E.S.
• Completed 30 onsite store calls weekly.
• Served as local subscription and technical support representative for Midwest retailers.
• Prelaunch and Demo liaison for media.

St. Louis City County, Missouri, United States

Audio/ Video Sales Manager

Bachelor Of Science (B.S.), Computer And Information Sciences And Support Services

Aa, Public Relations/Advertising