Dan I. Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Procure and configure PCs and Macs for new users.• Initiate new user accounts and facilitate new-hire onboarding and training. • Maintain computer and peripheral inventory.• Responsible for JAMF administration of Macs and Intune for PCs.• Troubleshoot network, hardware, and software of PCs and Macs for end-users. • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring end-user device operations.

United States

• Administered and maintained HIPAA-compliant IT systems, ensuring the confidentiality, integrity, and availability of healthcare data. • Provided administration for Google Workspace, Active Directory, O365, SSOs (Okta and Onelogin), and a variety of EHRs.• Collaborated with cross-functional teams to develop and enforce IT security policies and procedures in compliance with HIPAA regulations. • Conducted routine system backups, disaster recovery planning, and implemented proactive measures to minimize downtime. • Provided technical and training support to over 600 daily end-users, resolving hardware and software issues across multiple platforms (PC and Mac, including IOS and Android).• Collaborated with medical device, point of sale, and printer vendors to resolve (TCP/IP) issues, repair, and integrate technologies.

Marietta, Ga

• Onboarded and developed new hires to become “Technology Subject Matter Experts” • Provided in-store and phone tech support for an $88 million branch location that serves an average 600 customers, daily. • Built and upgraded PC hardware and software.• Provided in-store and phone tech support to PC and Mac customers.• Finished #1 in “Microcenter Customer Recommended” 2020 and 2021. • Identified solution that reduced customer wait-times resulting in an 80% year-over-year increase in Custom PC Revenue. • Collaborated with Service Manager to maintain 50 onsite Point Of Sale terminals. • Implemented common-sense strategies that enhance customer satisfaction by 15%.

Atlanta

• Supported incoming call of Mac and PC users.• Performed software and printer installations to remote users.• Conducted malware and virus removal.• Diagnosed computing issues (root cause analysis) and escalated to tier 2 for resolution.• Received and sustained the highest four-star rating for customer satisfaction.• Performed OS upgrades and software repair.

New York, United States

• Created and developed a network of 149 aftermarket retailers across 14 states. • Regional support contact for Mobileye integrations in CAN bus and nonCAN bus vehicle systems.• Provided PC software support to distributors, resellers, and specialty partners.• Collaborated with distributors, field representatives, and retailers to close $1,000,000 in revenue in 12 months. • Advocated with NHTSA, USDOT, and ADED for the awareness of the life-saving benefits of ADAS technology. • Selected by the Laredo, TX Police Department as the sole technology to mitigate collisions. • Selected by Dow Technologies as top Vendor in 2014. • Selected by Wood Stock Furniture of Georgia in 2014 as the premier fleet solution for collision avoidance.

Marietta, Georgia, United States

• Sales and technical support for Mobile devices Android, IOS, OSX, Linux, Windows XP, 7, and 8• Built PCs, diagnosis and repair, phone technical support, and software installation• Software troubleshooting• Responsible for reporting and inventory management

Greater St. Louis Area

• Served as District Manager• Recruited and onboarded over 50 new salespersons and managers for the district • Generated 70% new Cellular sales revenue in multiple locations which averaged a $10,000 increase in gross margins per unit• Exceeded store revenue goals by creating value-add technical solutions that aided the client which enhanced salespersons pay.

Midwest

• Responsible for QA of terrestrial repeater and satellite signals to ensure successful launch.• Successfully partnered and trained 75 retailers across 3-states prelaunch in 2002.• Successfully oversaw national events from artist-concerts and special events such as C.E.S.• Completed 30 onsite store calls weekly.• Served as local subscription and technical support representative for Midwest retailers.• Prelaunch and Demo liaison for media.• Successfully trained 10 newly hired SiriusXM employees.

St. Louis City County, Missouri, United States

Audio/ Video Sales Manager

Bachelor Of Science (B.S.), Computer And Information Sciences And Support Services

Aa, Public Relations/Advertising