Dan Edwards Email & Phone Number

Peterborough, Ontario

Squamish, British Columbia

Squamish, British Columbia

Tauranga, New Zealand

Manning the front desk, my role as the Guest Service Agent was geared towards creating not only a positive first impression for incoming guests of the hotel, but a top-quality experience throughout their entire stay. • Worked within a team to minimize guest complaints • Insured a seamless check-in / check out service for our guests • Maintained ongoing communication with the hotel housecleaning and maintenance staff • Operated daily administrative filing and system “roll-over” tasks• Showcased improvisational problem solving skills as issues / guest inquires arose • Fulfilled concierge role for travelling guests new to the area

Queenstown, New Zealand

In relief of the Guest Services Supervisor, my role incorporated decision making and staff management responsibilities within the Guest Services operation. Other duties included:• Organizing and controlling merchandise stock levels • Greeting customers and handling all inquiries via phone, email and in-person. • Within a reservations software, making tour bookings and processed payments with proficiency and accuracy• Taking ownership of the customer requirements and handling guest complaints with professionalism• Liaising with customers, operations, sales and marketing and management making sure that all inquiries are promptly routed to the appropriate person/people• Overseeing completion and proper filing of all customer documentation • Managing all aspects of cash handling, including opening and cash out procedures

Oakville, Ontario Canada

Managing a growing base of agency, corporate and municipal clientele, daily responsibilities include:• Processing of incoming orders and providing ongoing customer support• Liaising with distributors, suppliers and clients • Social media management and blogging• Email marketing and web development• Generating product decks and client presentations • Online store management and inventory control

Oakville, Ontario, Canada

Supporting the coordination of several auto, healthcare, luxury real estate and liquor projects, main duties included:• Social media management• Drafting copy for both digital and print publications• Developing client-facing presentations • Providing on-site, concierge and managerial support for several experiential marketing activations

Peterborough, Ontario

• Managed a growing client base utilizing a specialized CRM software• Cold/warm called companies in N. America to discuss NetHire's advertising and recruitment services• Created and presented proposals to prospective clients on how we can improve their hiring • Generated and edited recruitment advertisements • Dealt with client questions and concerns• Conducted web-meetings and phone conferences to present NetHire recruitment solutions

Toronto

• Devised and implemented various candidate-sourcing strategies • Conducted daily information sessions for applicants• Developed objection handling skills during the processing of recruits• Gained Human Resources experience, gauging the quality of prospective operators

Peterborough, Ontario

• Recruited, trained and managed multiple crews• Performed market analysis, ensuring consistent generation of new business• Executed lead generation, coordinating door-to-door and telephone sales efforts• Developed sales ability, performing in-home estimates and pitching to clients • Managed production schedules• Processed employee hours and client payment logs

Ottawa, Canada

• Enhanced written communication skills, drafting multiple newsletter articles, communication plans and current events summaries for online intranet• Social media monitoring; tracked and generated Twitter activity • Conducted online research for senior analysts• Assisted in the organization and planning of the employee retreat• Conceptualized and pitched several multimedia campaigns

Bachelor Of Arts (B.A.), Major In Communication, Minor In Psychology, Magna Cum Laude (8.6)

Ontario Secondary School Diploma

Bachelor Of Arts - Ba, Communication, General, Magna Cum Laude