Dan Ennis Email & Phone Number

San Francisco Bay Area

Lead the US Commercial Customer Success segment for Workato.

San Francisco Bay Area

San Francisco Bay Area

Work as part of a new team within monday.com building out the Scale Customer Success function from the ground up. Work closely with a subset of customers and to help them achieve their goals with the product at scale, while increasing adoption, expansion, and mitigating loss in revenue.The environment is fast-paced and operates with lots of ambiguity as.

Invited by CEO Edward Chiu and COO Kevin Chiu to participate in a private community of 100+ executives from CEOs, VPs of CS/Sales, CROs/CCOs, and more to discuss the future of revenue generation through a more cost-effective and powerful growth engine; your customers.

Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs folks who are looking to break into CS or elevate their CS career with experienced industry leaders for monthly coaching sessions

San Francisco Bay Area

Worked as part of a dynamic, international team of Customer Success Managers who were responsible for the entire lifecycle of a customer, from implementation to ongoing success. Worked closely with internal partners across the globe to build out process for simplified handover of accounts from Sales to Customer Success, and helped develop the Account.

San Francisco Bay Area

Conduct weekly one-on-one meetings with half of the Customer Success team to mentor, train, and develop their skills and role within ThinkHR. Assist in the development of training programs for the team and ensure team members' skills are being utilized to the fullest extent. Act as a first line of contact for escalated customer issues to assist in.

San Francisco Bay Area

Work closely with ThinkHR's top Strategic Partners to drive engagement and ensure value received from ThinkHR tools. Partner with these key clients to develop campaigns to increase utilization among their employee populations, and provide general knowledge training. Find opportunities for our tools to better connect with the needs of our clients. Conduct.

San Francisco Bay Area

Ensure active customer engagement through interaction with customers and their clients. Help partners meet their goals for utilization of the product. Conduct quarterly business reviews with partners to help set goals for ThinkHR partnership, as well as establish timelines to meet and exceed their expectations. Identify opportunities for up-sells of.

-Managed performance, coaching, and development of 9 direct reports.-Coordinated with senior leadership and other departments to perform capacity and headcount forecasting; hiring and onboarding new employees to meet the business need.-Implemented new processes to drive efficiencies of Client Success Team and ensure customers renewed.

San Francisco Bay Area

-Managed relationships for portfolio 150 customers with ARR ranging from SMB to Enterprise, driving successful outcomes and growing ARR of portfolio.-Coordinated with Implementation, Finance, and Management teams to improve client outcomes.

Work to create products to benefit universities.

-Managed customer relationships, adoption, and renewals through Workterra SaaS platform, ensuring successful customer outcomes.-Navigated complex challenges with multiple stakeholders, identifying cross-sell opportunities.

San Francisco Bay Area

-Resolved over 100 tickets/day via phone and email, leading the team with 90+ CSAT.-Trained all new hires on technology, best practices, and customer playbooks.