Dan Erickson Email & Phone Number

Clio, Michigan

Grand Blanc, Michigan

6201 S. Saginaw Rd., Grand Blanc Michigan

Since May 2013, I became part of the Al Serra Auto Plaza’s Fixed Operations’ management team. My Service career with the Al Serra Auto Plaza began in September 2003 as Detailer in the Prep Department in the Chevy store. I was appointed Service Manager for the Chrysler-Dodge-Jeep-Ram (CDJR) brands in February 2014.Primary Responsibilities (oversee all Service operation for the CDJR brands):• Provide leadership and mentor a staff of ASE/State certified technicians, Oil and Lube Technicians, Prep/Detail person, Warranty Specialist and other administrative personnel.• Forecast and monitor budgets on a daily, monthly and annual basis.• Manage and track warranty and customer pay repair orders.• Monitor Customer Service Index scores to ensure customers are completely satisfied throughout their Service experience.• Develop and manage key initiatives/promotions to generate new business.• Work with managers across all departments on ways to improve the business• Interact daily with customers who have questions or concerns about their vehicles or service experience.Accomplishments: • In 2014, accomplished total gross of 300,000 over 2013.• Significant improvement in Customer Service Index scores ranging in the upper 80% to 90% range for 2014 resulted in the CDJR Service department’s accomplishment of being14th in the nation out of 2100 CDJR stores in customer service.• A contributing member of the Al Serra Auto Plaza’s Fixed Operations’ team who have been recognized by the State of Michigan for offering and delivering the highest quality of customer service year after year.• Assisted in development of the Al Serra Auto Plaza Service Process.Specialties: Extensive knowledge of vehicles and technology, Budgets and Forecasting, Service Process Development and Training, Leadership Skills; Mentoring; Relationship and Team Building; Self-Motivated; Problem Solving

6201 S.Saginaw Rd., Grand Blanc, Michigan 48439

Primary Responsibilities:• Responsible for rebuilding the department operations, including staffing and the Repair Order process to improve efficiencies in customer pay repairs.• Responsible for mentoring a staff of ASE/State certified technicians, Oil and Lube Technicians, Main Prep Department, Cashiers and other administrative personnel.• Managed and tracked customer pay repair orders.• Monitored Customer Service Index scores to ensure customers were completely satisfied throughout their Service experience.• Worked with managers across all departments on ways to improve the business.• Interacted daily with customers who had questions or concerns about their vehicles or service experience.Accomplishment: In January 2014 (last month at the Chevy store), I finished the month at 35,000 over the previous year in customer pay repairs.

6201 S. Saginaw Rd., Grand Blanc, Mi 48439

Primary Responsibilities:• Determined specific automotive problems and services by listening to customer's description of symptoms, conducted brief inspections, and checked their vehicle maintenance records prior to communicating their appointment requirements.• Verified warranty and service contracts.• Developed estimates by costing materials, supplies, and labor and communicated to customer.• Prepared Repair Orders (RO), obtained approval from customer and entered the RO in the dealerships CRM.• Maintained regular communications with customers throughout the Service process.• Updated job knowledge by participating in required manufacturers’ training and reading.• Enhanced the organization’s reputation by accepting responsibility for the complete satisfaction of each customer and maintained an average CSI rating of 90% or above.Accomplishment: Through the years developed into one of the top Service Advisors in the Al Serra organization with sales in the millions. In 2012, had sales just under $2 million in sales, with 74% gross profit, while maintaining high customer service scores.Specialties: Customer Service, Quality Focus, Productivity, Estimating, Product Knowledge, Problem Solving, Safety Management

Grand Blanc, Michigan Area

Detailing new and used vehicles, prepping new vehicles. Installing accessories!