The process analyst function of this job required me to look at various processes in PGT's maintenance department. The major project that I was assigned was our massive overspend on tires. Initially, I looked at trucks that were frequent tire consumers and I looked into various more obvious ways to steal tires, but my efforts were not yielding much fruit. I took the advice of my co-worker, Larry Cox, who said that I needed to dig deeper in the data closer to when the incident occurred. The result was a daily tire report that showed every tire that was consumed from the day previous. It listed everyone who was involved, the reasons for tire failure and much more. The report immediately demonstrated that we had a data entry failure in the tire process. Some of our standard data options were also void of use. It also helped point out possible driver error which translated into a company-wide push for more accountability on drivers. In addition, I was required to dig deep into the data to try and understand the story of every tire failure so that I could communicate correct and accurate information to decision makers. PGT has does not yet have its tire spend fully under control but it is on the right track and has even now made great progress. In this job, I also developed a shop scorecard that was instrumental in tracking and keeping all the company shops on in-line with their inventory reduction goals and preventive maintenance repair orders. Finally, I had the opportunity to gather primary data on many of our competitor shops. This data was compiled into a report to help guide PGT's maintenance restructuring push.

This job required me to wear many hats. As pricing coordinator, I was in charge of all spot quotes that came to the company. I would organized the quote and availability process with the terminals, fleet managers, and the customer. Every new customer required a credit check and the exchange of operating authority along with insurance proofs. I was also heavily involved in compiling large bids to major corporations. The sales analyst aspect of this job required a large amount of reporting using spreadsheets collected from the PGT data base. In addition, I was involved with competitive intelligence reporting and in generating sales leads. Another aspect of this job had me reviewing and signing vendor and customer contracts. I also updated and edited our company pamphlets.

This job required a lot of organization and communication. I organized and recruited volunteers to work on various projects throughout the county. It required lots of cold calling, emailing and communicating with site foreman and the construction manager.