As Emergency Response Director, I will be working directly with families and business owners to restore their homes or businesses to like-new condition.

At Click Boarding we are relentlessly focused on making Day One for new employees the best it can be. Leveraging technology with a Mobile-First approach, Click Boarding is helping employers welcome their newest team members with an easy to follow, guided on-boarding process. The Client Success organization will bring back the Wow to customer service whenever there is a question around the on-boarding process to make Day One on the job a positive experience.In this role, I led the Customer Care team and Client Success Management team that focused helping our clients succeed. I coached and mentored team members to identify opportunities that created awesome client experiences. The Customer Care team consistently achieves a CSAT 97% or better by empathizing with our customers. Using metrics I work with the team to identify process and training improvements.

Practice Director for Managed Services has oversight for all delivery of Managed Services at Logic Information Services, and drive growth of Logic's Managed Services to all Oracle Retail customers. Developed Continuous Improvement programs to drive business value. Examples of improvements are 30% year over year incident reduction, over 300 hours of reduced batch cycle time, enabling of 50% of year over year revenue generation.

o Responsible for $40M annual budget for IT infrastructure, applications and print support serviceso Drive sales plans for growth on existing revenueo Negotiate multi-year, multi-business unit service delivery solutions with challenging clientso Drove initiatives to achieve all account financial and business goalso Developed and maintained a trusted adviser relationship with key CxO-level clientso Direct HPE engineering teams to develop an overall project architecture and design for technology refresh activities

• Responsible for $30M annual expense budget for IT infrastructure support services• Established staff plans to drive 425% profit improvement 2014 - 2015• Assisted global team in identifying opportunities to grow the account 12% year over year• Achieved all financial and technical goals and Service Level Agreements• Developed and maintained a trusted adviser relationship with HPE’s most troubled clients• Successfully improved client satisfaction and loyalty scores by 2000%• Served as delivery leader for 160+ on and offshore resources to deliver system administration, database administration, network engineering, and messaging Incident Management support• Accountable to ensure all processes and delivery commitments are executed by the HPE ITO organizations without compromise, maintaining 99.9% application system availability for SAP and client developed Mission Critical systems• Led team to identify over 450 corrective actions to mitigate issues involving architecture, infrastructure stability and process challenges, resulting in year over year improvement of incident metrics; 15 to zero Priority 1 incidents and reduction of MTTR for these incidents from 3300+ minutes to zero• Defined goals and requirements for the completion of projects and operational excellence of the clients application environments • Worked with the HPE engineering teams to develop an overall project architecture and design for technology refresh activities• Served as Program Manager for all network and infrastructure projects• Served as the account Business Continuity Coordinator & Subject Matter Expert

• Successfully led a team of more than 120 people in support of the client's infrastructure as part of an account management team• Provided technical direction for a managed environment that consisted of more than 100 mid-range servers, three mainframe complexes, 50TB of storage, and network infrastructure within two data centers • Responsible for developing hardware and software solutions based on client requirements and corresponded daily with internal and external executives discussing strategy for future activities and negotiating solutions for new opportunities• Directed technical staff, consisting of 32 database administrators, six security staff, two disaster recovery plan managers and multiple leveraged resources such as system administrators, security, firewall administrators and operations staff• Provided technology direction for the development of hardware and software solutions based on client requirements • Initiated the development of a Project Management Office based on CMMi processes that resulted in the coordination of six project managers working on more than 30 ongoing projects by executing to similar processes for schedule, issue, requirements, risk and resource management• Gained significant knowledge in the management of all elements of data center operations, from management of problem situations to the implementation of complex mid-range architectures