Dan Flick Email & Phone Number

Cincinnati, Ohio, Us

Performs a wide range of duties related to the management of the department responsible for processing residential mortgage loans.Work with Site Management to determine staffing needs and allocate work based on overall sales volume and pipeline.Directly supervise Processing, Administrative and FTM approved FTE to team goals that feed both departmental and organizational goals. Utilize team incentives and contests to motivate a group of mortgage professionals to meet these goals.Retrieve, review, create, distribute and discuss reports related to the Processing Department with staff.Determine success rate of meeting certain benchmarks, and update required department performance reports.Monitor compliance issues, including that all department members attend required meetings and that staff is in compliance with state and federal regulations.Monitor team quality accuracy and efficiency through coaching and mentoring efforts. Focus on production and pull-through through the utilization of quality control and review loan files to ensure adherence to internal and external regulatory requirements.Ensure department is providing a high level of customer service to internal and external customers.Actively participate in ongoing efforts to continually improve customer service for internal and external customers.Perform human resource related tasks for the department such as coaching and evaluation and training needs.Review exception reports to ensure all tasks are completed.Maintain and distribute Fifth Third Mortgage Company and agency guidelines. Distribute changes to appropriate staff.Manage department to meet or exceed goals, objectives and standards in Service Level Agreements (SLAs).Manage vendor relationships with appraisers and title companies and work to resolve escalated issues as needed

Cincinnati, Ohio, Us

Manage/Supervise team of 10+ non-exempt staff to mitigate potential losses and resolve delinquent Mortgage accounts. Plan, assign and monitor the workflow of the group ensuring production standards are met while striving for Tier One Ranking within Loss Mitigation for Fannie Mae,Bank Asset and FHA/VA portfolios. Worked closely with the bankruptcy, foreclosure and claims departments along with external affiliates and appointed Attorneys to ensure accounts are being resolved. Maintained a positive relationship with Legal, Recovery, Audit and Compliance Departments. Teamed with Human Resources to staff department, completed monthly employee reviews, yearly reviews and merit increases. Submitted weekly time keeping and managed employee time away. Worked closely with staff and additional management to reduce turnover and promote a positive corporate culture.Ensure that department is operating at its optimum efficiency, is sufficiently staffed and adequately trained to maintain all compliance with both federal and state guidelines