Dan Forest Email & Phone Number

Framingham, Ma, Us

United States

Framingham, Ma

Workhuman® is the world’s fastest-growing integrated Social Recognition® and continuous performance management platform. Our human applications are shaping the future of work by helping organizations connect culture to shared purpose. With a consistent stream of gratitude fuelling unparalleled, provocative workplace data and human insights, Workhuman® Cloud is a critical software engine for global companies seeking to motivate and empower their people to do the best work of their lives. Workhuman (formerly known as Globoforce) was founded in 1999 and is co-headquartered in Framingham, Mass., and Dublin, Ireland.#workhuman, #weworkhuman , #futureofwork #gratitude #purpose #motivation #humanapplications #socialrecognition #performancemanagement #HR #futureofHR #culture

Needham, Ma

- Author and present concepts to stakeholders to deflect/prevent incoming customer support includingHelp Center communications, to provide more effective customer self-service and clearly identify internal agent handling/SOP- Identify top support drivers to feed back to Product Team as they iterate new/existing site product initiatives; use drivers to create web-based self-service solutions (target 40% reduction YoY)- Document internal support processes and keeping team aware of new Product initiatives and POS launches- Coordinate content translations with localization vendors to align with established QA/feedback loop- Spec and test tools used by Customer Support/related teams- Onboard new hires to team/department as necessary

Newton, Ma

- Grew team of specialists (10) responsible for addressing requests from TripAdvisor property owners and site members- Lead team through change management adjustments and converted to a real-time multi-channel approach, including extending hours, shifting schedules and focused workload based upon incoming demand- Operated as the manager of Customer Support at TripAdvisor HQ, handling escalations with CEO- Coached and developed team daily as well as enrollment in trainings and team-building exercises

Newton, Ma

- Managed contact center ops team in Manila leading weekly QA sessions, calibrations and trainings- Created videos for common support queries from business owners in conjunction with Business Relations Team- Used data to automate top content support drivers resulting in a decrease of password reset requests by 85%- Began managing Help Content for entire TripAdvisor organization; Established process through JIRA

Newton Ma

- Hired for newly created role supporting queries related to user-generated content, established policies regarding reviews, photos, forum posts and videos- Coordinated with Legal and Content Management Teams to update relevant content and revise guidelines- On-boarded/managed three FTE, reducing backlog by 70% in two months

Newton, Ma

- Received inbound calls and handled email support from business owners listed on TripAdvisor- Created site changes in response to support complaints; Revised and tracked unclear owner-facing content- Launched security initiative to verify business owners’ identities, continued to iterate and ultimately scaled globally to current solution

Host weekly radio program, create sweepers and drops, promote show through Facebook and Twitter, attend concerts of local and national artists, highlight and promote local concerts and artists, field incoming phone calls, promote station with on-campus events and fundraisers, control board and studio software

Create and edit on-air spots, manage station’s Facebook, Twitter and blogs, compile and edit videos, secure interviews and in-studio guests, assist in website design, arrange and create Podcasts for station’s website, attend station events to promote morning show and promote morning show through the internet.

Bachelors Of Arts And Sciences, English, Communications

Activities and Societies: 91.7 WMWM-FM Radio

Broadcast Journalism