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Dan Franklin Email & Phone Number
Workforce Planning Manager
at
Entain
1 work email found
@hotmail.co.uk
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Workforce Planning Manager
Location
Warrington, England, United Kingdom
Company size
Who is Dan Franklin? Overview
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Quick answer
Dan Franklin is listed as Workforce Planning Manager at Entain, a with 18167 employees, based in Warrington, England, United Kingdom. AeroLeads shows a work email signal at hotmail.co.uk and a matched LinkedIn profile for Dan Franklin.
Dan Franklin previously worked as Workforce Planning Manager at World Travel Holdings and EU Workforce Manager at Wayfair. Dan Franklin holds C from Newman High School.
Company email context
Email format at Entain
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*@hotmail.co.uk
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AeroLeads found 1 current-domain work email signal for Dan Franklin. Compare company email patterns before reaching out.
Profile bio
About Dan Franklin
Over 20 years experience in Contact Centers, Utilities and Retail.Managing Operational and WFM teams. Running teams based in the UK and Globally, to deliver customer service objectives and goals. Providing incident management support, ensuring our customers are put first event during technical incidents .Delivering SLA service targets and managing the telephony and chat systems for Contact Centre's based in the UK and across Europe. Workforce management experience building high performing Real Time Performance teams and Scheduling planning team focusing on mid to short terms planning. Contact Centre manager running teams up to 200+people. Driving performance through coaching and development of our people to achieve customer service objectives, through engagement and succession planning.
Listed skills include Project Planning, Management, Crm, Workforce Management, and 45 others.
Current workplace
Dan Franklin's current company
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Entain
9 roles
Dan Franklin work experience
A career timeline built from the work history available for this profile.
Workforce Planning Manager
Current
Apr 2023 - Present
Eu Workforce Manager
My role as Workforce Manager/ RealTime Manager is a high impact, high visibility role responsible for overseeing the execution and delivery of the staffing optimization plan. Responsible for staffing, scheduling and monitoring Wayfair’s Customer Service performance and reporting on any deviations to plan that may impact the customer experience.My goal is to craft the most efficient operation possible, while meeting the needs of Wayfair, our staff and our Leadership partners. Developing a team of Intra-day Analysts, reporting on any deviations to plan that impact business KPIs and coordinating corrective actions with leadership to minimise the impact of our customers.I am an empowered people manager, passionate about unlocking individuals true potential, process improvement and efficiency, adept at effective collaboration with stakeholders and support teams.
Jul 2022 - Apr 2023
Intraday Manager
My role as Intraday manager is a high visibility role responsible for overseeing the execution and delivery of the staffing optimization plan. Responsible for staffing, scheduling and monitoring United Utilities Customer Service performance and reporting on any deviations to plan that may impact the customer experience.My goal is to craft the most efficient operation possible, while meeting the needs of United Utilities, our staff and our Leadership partners. Developing a team of Intra-day Analysts, Scheduling Analysts & Telephony reporting on any deviations to plan that impact business KPIs and coordinating corrective actions with leadership to minimise the impact of our customers. I am an empowered people manager, passionate about unlocking individuals true potential, process improvement and efficiency, adept at effective collaboration with stakeholders and support teams.Build, develop and manage a team of operational intra-day analysts responsible for queue, skill and profile management adjusting staffing in line with volume.Deliver root cause analysis to identify misses in SLA’s through deep dives of data.Implement and drive a scale strategy for a workforce increasing 30-40% annually.Distil, refine and communicate conclusions from large data sets and resulting actions.Develop and refine internal reports to summarise staffing efficiency.Define, collect, and track operational metrics to manage and improve planning performance.Collaborate with internal teams to identify opportunity areas for process improvement and help implement them throughout the organisation.Provide ad-hoc reporting and analysis. Communicate recommendations to leadership in a clear and comprehensive manner.
May 2017 - Jul 2022
Eu Sr Service Delivery Manager
Jan 2014 - Apr 2017
Duty Ops Manager
Nov 2012 - Jan 2014
Operations Manager
Sep 2011 - Oct 2012
Planning Manager
Mar 2010 - Aug 2011
Real Time Manager
Aug 2006 - Mar 2010
1 education record
Dan Franklin education
-
Newman High School
FAQ
Frequently asked questions about Dan Franklin
Quick answers generated from the profile data available on this page.
What company does Dan Franklin work for?
Dan Franklin works for Entain.
What is Dan Franklin's role at Entain?
Dan Franklin is listed as Workforce Planning Manager at Entain.
What is Dan Franklin's email address?
AeroLeads has found 1 work email signal at @hotmail.co.uk for Dan Franklin at Entain.
Where is Dan Franklin based?
Dan Franklin is based in Warrington, England, United Kingdom while working with Entain.
What companies has Dan Franklin worked for?
Dan Franklin has worked for Entain, World Travel Holdings, Wayfair, United Utilities, and Amazon.
How can I contact Dan Franklin?
You can use AeroLeads to view verified contact signals for Dan Franklin at Entain, including work email, phone, and LinkedIn data when available.
What schools did Dan Franklin attend?
Dan Franklin holds C from Newman High School.
What skills is Dan Franklin known for?
Dan Franklin is listed with skills including Project Planning, Management, Crm, Workforce Management, Team Leadership, Contact Centers, Governance, and Customer Experience.
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