This position offers a unique opportunity for an experienced, ambitious, and versatile professional motivated to make a tangible impact within our thriving business. The role is multifaceted, encompassing a broad range of responsibilities across various domains, making every day different and engaging.Key Responsibilities:Compliance LeadershipGovernance and Relationship ManagementOrganisational OversightLegal Compliance ResponsibilitiesHR Compliance ResponsibilitiesDevelopment of New Accreditations

• The design, implementation and management of the new Multiply (Maths) contract throughout Kent• The design of a 22-guided learning hour, non-regulated maths course that could be delivered to adults aged 19+• Recruiting a team of Maths tutors and careers coaches, and then carrying out line management responsibilities as required• Initial design of marketing resources, social media marketing and promotion of three separate maths programmes (Confidence+, Jobs+ and Parents+) to employers, schools, charities, JCP, RESTART and training providers across the county. • Partnership development and referral gathering, in order to ensure that the contract hit KPIs from the offset.• Ownership of the budgets/profit and loss account for the Skills Division on Kent. This included taking control of all purchases, petty cash systems, spending cards for the project, learner and staff costs etc. • Design and embedding of Multiply paperwork across the county and ensuring that compliance and quality standards were met at all times.• Ongoing contract management and support with new bids/tenders as required.

• As part of the Senior Management Team at Go Train, I manage a rigorous and effective audit and compliance process.• Managing a team of senior auditors, auditors and quality gatekeepers working across multiple funded contracts• Working proactively with quality function to improve service standards for all learners (both employed and unemployed). • Producing, disseminating and acting upon data and recommendations that will improve learner experience, deliver increased performance, maintain and improve standards across all contracts and support standardisation of operations• Assisting the Executive Team with the production of paperwork, forms and evidence standards, used across all Go Train contracts. • Establishing, replicating and training staff in order to achieve high standards and best practices across all our AEB provisions (including employed Londoners and more localised sector-based work academies)• Reporting to the directors on the standards of quality, audit and compliance in the organisation, recommend and act upon initiatives to constantly improve performance• Evaluating MI to support improving audit, compliance, quality of data and learner journey.** Special Mention: Feedback from the Go Train OFSTED Inspection (July 2022) mentioned a number of positive areas of delivery that I designed and helped to embed, including “very good support for learners’ career planning” and a “comprehensive introduction to their course”.

• To oversee the successful implementation, development and management of 4 National Careers Service (NCS) contracts across London, Southeast, Essex and Wiltshire, resulting in an annual turnover of approximately £1.5m• Managing and developing a team of over 35 career professionals, whilst ensuring that NCS-funded IAG was embedded across all of Go Trains centres throughout the above regions, and West Midlands and the North East of England. • Developing excellent links and relationships with the 4 Primes (Prospects/Shaw Trust, CXK, Adviza and Futures) plus building up a network of partner organisations where we either delivered our outreach services from or referred our learners. • Ensuring CSO, CMO and JLO delivery targets were met through daily monitoring.• Contributing to the development and delivery of Go Train activity relating to Matrix and OFSTED inspections through the updating of the Go Train SAR, and QIP• Ensuring exceptional quality of service through the development of file check and observation policies and processes• Surpassing NCS contractual targets for Jobs & Learning Outcomes (JLO’s) by over 20%. Almost 65% of participants either progressed in work, entered work or started training.

• Winning new business and writing exciting new tenders and bids to bring funded training services to employed or unemployed individuals throughout England • Managing and developing a strong operational team, ensuring that staff receive guidance, support and recognition of their development needs through regular one-to-one meetings, appraisals, reviews and personal development plans, whilst tackling any performance issues as appropriate• The design, implementation, administration, delivery and management of funded training contracts throughout London and the SE • Ensuring that contractual criteria and/or obligations were met and quality standards were maintained (both for employed and unemployed learners). • Liaising with local colleges, employers, councils and schools to ensure that services provided fit in with local council and community objectives • Maintaining productive and effective working relationships with external organisations and partners, such as ESFA, ESF, DWP, local colleges, training organisations, local councils etc• Maintaining effective relationships with our internal customers, through the use of feedback, good quality resources, a strong team ethos etc• Working effectively as part of a busy Senior Management Team to ensure the quality of service and effective delivery of outcomes across multiple contracts• Preparing the budgets for all projects, and then monitoring the financial performance of projects against budgets whilst taking corrective action to ensure targets are achieved• Marketing services and projects to relevant agencies throughout the South East region

• The management of fifteen funded training contracts throughout the South East and South West regions – including managing, leading and motivating an operational team of over 20 individuals on ESF, SFA and DWP contracts • Fully deliver both internal and external customer expectations in line with directives• Assisting the new business team with winning new business• Managing and training sub-contractors and or providers when required• Being a member of the National Quality, Training, and I.T. Steering groups • Devising new qualifications and writing new training material that was offered as part of Shaw Trust services on behalf of young people and adults with disabilities or disadvantages• Working closely with local employers to ensure their recruitment needs are met. • Promoting Shaw Trust services at local events to raise awareness of the work of the Trust and to increase support and referrals• Creating a customer-focused culture through the establishment of clear and measurable standards of customer service and facilitating appropriate user involvement in the planning, management and evaluation of any new services• Working co-operatively with other managers throughout the South East and Nationally, contributing towards service development• Promoting and encouraging a positive and proactive culture in respect of health, environment and safety and ensuring that the letter and the spirit of all statutory obligations were met** Special Mention: I was awarded the Shaw Trust Innovation Award in 2010, for the work I carried out during that year in order to obtain new business and cement extremely positive relationships with our existing customers and partners.

• In addition to managing a team of 6, I developed, implemented and tutored a ten-week vocational training programme for adult learners with learning difficulties• Designed and installed various online systems, and I was in charge of audits, appraisals, new system implementation and process design

• Initial setup, promotion, and smooth running of Virtual Learning Centre in Kent and Medway • Developed, created and administered online learner feedback system – which appeared as best practice on the ALI Website • Created the LearnInvicta company website • Hired, trained and supervised virtual learning assistant • Designed forms and developed input procedures • Networked with 20+ learndirect learning centres throughout the county