I'm a self-motivated, innovative leader with several decades experience developing, managing & leading happy teams that overcome challenges and deliver results. Committed to implementing continuous improvement following LEAN and Agile Methodologies, I have extensive experience in operational and technical environments, particularly in Telematics and IT, and am open to applying my transferrable skills in other industries.What am I proud of?- Seconded to Australia to replicate the service structure & operations I had successfully implemented in the UK- Winning an Orange Hero award in 2022 in the "Raise The Bar" category and being a runner-up in the 2020 awards.- Balancing focus with flexibility across multiple roles in constantly changing corporate environments - Identifying and implementing new technologies that reduced inbound customer contact by 50% whilst maintaining customer satisfaction levels- Creating a new revenue line of £30,000 annually out of the Support Operations team What do I get up to when not at my desk?- Grumble at plants that don't grow according to my wishes, and a lawn that resembles a patchwork quilt of inconsistent grass coverage- Fight the constant disappointment with the performances of my chosen football team- Subject friends to my love of karaoke- Planning travel adventures locally and abroad