Dispatcher
CurrentProTransport-1 provides emergency and routine ambulance response in Northern California.Responsibilities include remotely dispatching ambulances in all of the Bay Area counties including San Francisco, Santa Clara, Alameda, and Contra Costa as well as the Central Valley area of California (Stanislaus and San Joaquin Counties).Monitoring GPS for crew location and time managementEnsuring crews have the resources they need to complete calls in a timely fashion, updating facilities of any delays in transports or ETAs for arrivalMaintaining important relationships with all contracted Hospitals and Counties through excellent customer serviceCoordinating with inbound EMS flights and ensure on time arrivals for our crews to pick up critical patients and flight teamsEnsures units are equipped and ready for pre-planned calls, including Critical Care TransportsContinuous, effective, thorough communication through VoIP phone, text, Microsoft Teams, and via radio to RNs, Paramedics, EMTs, station management, communications staff continuouslyTraining new dispatchers through dispatch procedures and Logis CADCreating training documents to assist trainees in understanding the nuances of each of our counties and contractual obligations for each facilityFollowing procedures and protocols