I am currently responsible for supporting customer adoption through successful customer on-boarding and usage of their Universal Cloud credits and IaaS/PaaS use case selection, followed by implementation via the adoption portal supported by Oracle Consulting and/or a network of partners providing implementation services, on-site support, and workshops.I collaborate with sales, sales engineers, support, and partners to improve the customer’s use of Technology Cloud. This includes problem solving, milestone development and review of implementation plans. Ultimately the success of the role is driving and securing a high level of customer satisfaction and ensuring that consumption of Oracle’s Public Cloud continues in its upward trajectory.I partner with customers, sales, engineering, and product teams to govern, administrate, design, demonstrate, and deploy Oracle Cloud architectures that address customer business problems. I drive Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, administration, governance, sales cycle, support, design-support, and deployment.I work directly with customers to gather requirements, engage technical resources to develop architectures, and translate business needs into solutions. I engage resources which display product/application understanding through more customized presentation demonstrations to customers and offer conferences and events. I support customers via Proof of Concept (POC) provisioning through production deployment of services via technical team resource configuration, planning, and customer education/training. I distribute technical assets (white papers, solution code, blog posts, and video demonstrations). I serve as a technical and commercial point of contact for customers and sales on tech cloud solutions and customer success.

This was a continuation of the CSM previous role with more focus on technical aspect.My mission was to unlock and develop accounts by identifying new contacts and business requirements with our customers, providing technical and commercial expertise, and establishing a joint strategy with the Sales Rep and Field on the account to deliver value to Customer and increase consumption.A high understanding of customers’ business goals and designs solutions to address those challenges was required, involving, and coordinating all the right field and remote engineers.

I was responsible for supporting customer adoption through successful customer on-boarding and usage of their Universal Cloud credits and IaaS/PaaS use case selection, followed by implementation via the adoption portal supported by Oracle Consulting and/or a network of partners providing implementation services, on-site support, and workshops.I was the main point of contact for cloud customers making sure they successfully progress through the adoption process resulting in renewal and expansion of their services. I used to collaborate with sales, sales engineers, support, and partners to improve the customer’s use of Technology Cloud. This would include problem solving, milestone development and review of implementation plans. Ultimately the success of the role was driving and securing a high level of customer satisfaction and ensuring that consumption of Oracle’s Public Cloud continues in its upward trajectory. The general profile was: Technical Sales Engineer.

Primary job duty was to sell business applications software/solutions and related services, and maintain relationship with existing accounts. Manage sales through forecasting, account resource allocation, account strategy, planning and post closure customer support. Develop solution proposals encompassing all aspects of the application. Participate in the development, presentation, and sales of a value proposition. Negotiate pricing and contractual agreement to close the sale. Identify and develop strategic alignment with key third party influencers. I was responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations whilst ensuring customer adoption and satisfaction.

As a member of Contract Management, I used to assist customers, both internal and external, with cloud contract interpretation, negotiations and administration of cloud agreements including RFP’s, extensions, new business, renewals, and consolidations. I used to draft standard and non-standard contracts and process customer orders in accordance with agreed contracts while monitoring contract and business terms to mitigate risk. I acted as a liaison between Sales, Consultants, Credit, License, Tax, Business Practices, Revenue accounting, and Customers to resolve contractual and consulting business issues. I validated all aspects of contract packages for accuracy and compliance with Oracle’s Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness. Also, I anticipated problems and initiated actions to ensure customer orders were processed efficiently.

I was part of a global team dedicated to involve Oracle reference customers in activities in support of ongoing sales opportunities. These customers were recruited through a different team in our department; they were called reference managers since they handled the relationship directly with the customers and were in charge of the recruitment process. As a fulfillment specialist I used to collaborate with the reference managers and assist the sales teams in order to support their ongoing opportunities and provide the extra support they needed to win deals. Also, we promoted the references system proactively within the company, aiming sales area employees. The activities hosted by our customers totally depended on their willingness/availability, as they did not receive any direct financial benefits; this was the main reason why sometimes it could have been challenging to obtain a slot in their calendar. However, collaborating with my colleagues from recruitment/sales, we managed to fulfill even very specific requests.

: I used to organize daily activities, reporting, offer training and refresher meetings, provide support to each team member, perform various administrative tasks and manage the direct relationship with the client. The most complicated part of my job was to find the best method to motivate each team member. I managed to succeed by getting to know every person from my team, we had 1:1 sessions every month. During these meetings they had the chance to share with me their administrative and work-related complaints. We worked together to find a solution for each issue and also discussed their monthly performance/bonus.

I analyzed possible fraud cases through online research and moderate web content for a major travel website. The company provided user generated reviews of travel-related content.