Dan Gaillard Email & Phone Number

Burlington, Vermont, United States

• Lead production and distribution of training content to customer-facing staff at all of Burton's direct-to-consumer outlets globally.
• Work closely with regional managers and the global DTC team to create a world-class customer experience at all touchpoints along the customer journey.
• Responsible for identifying, implementing, and refining digital training tools to improve the experience of our Burton Guides and the customers they serve

• Executed a lead role in driving business sales and increasing brand awareness by serving as the consumers primary point of contact through email, phone, and live chat.
• Communicated with consumers on topics that include but are limited to: product education and selection, warranty inquires, billing and payments and general questions around the consumers needs.
• Strong knowledge of the outdoor industry and Burton brand, specific to product technology/materials (both hardgoods and softgoods), sustainability, core brand values and advocacy for the sport.
• Crossfunctionally work with the Consumer Direct E-commerce and Flagship Store teams to share knowledge, training, and customer feedback to guide brand strategy insights, in addition to increasing brand awareness.

Hokkaido, Japan

• Created exceptional face-to-face consumer experiences by offering private lessons, mountain tours, and powder guiding at Niseko United, Moiwa, Kiroro, and Rusutsu resort areas (both ski & snowboard disciplines).
• Ensured and maintained the safety of each guest through excellent communication skills, high enthusiasm and a professional attitude to tailor to the consumer’s needs.
• Played a lead role as a Snowboard Instructor trainer for Hokkaido Core staff.
• Partnered with Snowminds to train prospective instructors for success in future work placements and SBINZ Level 1 certification.
• Acted as an advocate for the local areas, providing guidance, knowledge and recommendations both on and off the hill to optimize guest vacation experiences.

Queenstown, New Zealand

• Played a lead role in continuing the growth of the snow sports schools at Coronet peak through the following strategic areas: consumer experience, increasing quality and value in lesson experiences, talent development.
• Worked collaboratively with the Team Lead team to analyze consumer feedback and develop initiatives in line with NZSki's mission and goals.
• Responsible for daily planning and management of the target labor-to-revenue ratio for the ski school to maintain target revenues and expenses for annual budgets.
• Direct oversight of on-boarding, training and management of over 150 snow sports staff members.

Hokkaido, Japan

• Supplemented guest stays at Niseko Wow properties with private lessons, mountain tours, and powder guiding at Niseko United, Moiwa, Kiroro, and Rusutsu ski areas.
• Helped create a positive brand image for Niseko Wow through meet and greets, cocktail hours, and other promotional events.
• As part of lesson packages, provided guests with transportation services between their accommodation and ski areas.

Garmisch-Partenkirchen, Germany

• Primary point of contact for all guests and employees related issues involving safety, security, and customer service.
• Responsible for de-escalation and record-keeping of all arising issues through diplomatic interactions and effective listening, negotiation, and communication skills to improve the consumer experience for visiting US.
• Served as acting manager-on-duty for hotel during non-peak hours and assist with any administrative tasks associated.

Garmisch-Partenkirchen, Germany

• Offered private and group ski/snowboard lessons to clients of all ages and abilities as part of daily and multi-day lesson packages.
• Lead and participated in on-snow clinics to support personal and professional growth of ski school staff members.
• Transported guests between ski lodge and hotel as part of a complimentary shuttle service.

London, United Kingdom

• Communicated with UK media outlets to receive coverage for music, sport, television, and corporate clients.
• Used Gorkana Media Database to collect data on publications and viewership to effectively optimize public reach for clients.
• Created interactive Excel spreadsheets to manage and organize client accounts, media lists, and projected hits.
• Compiled coverage reports to evaluate the effectiveness of Outside’s PR operations.

Ba, Business, Management, Marketing, And Related Support Services, 3.7/4.00

Activities and Societies: University of Rochester Varsity Football,Delta Kappa EpsilonAs part of Educational Programmes Abroad (EPA).

Business Administration, Management And Operations

Activities and Societies: UWSU American Football