Dan Gaillard Email & Phone Number

Burlington, Vermont, United States

•Lead production and distribution of training content to customer-facing staff at all of Burton's direct-to-consumer outlets globally.•Work closely with regional managers and the global DTC team to create a world-class customer experience at all touchpoints along the customer journey.•Responsible for identifying, implementing, and refining digital training tools to improve the experience of our Burton Guides and the customers they serve

• Executed a lead role in driving business sales and increasing brand awareness by serving as the consumers primary point of contact through email, phone, and live chat.• Communicated with consumers on topics that include but are limited to: product education and selection, warranty inquires, billing and payments and general questions around the consumers needs.• Strong knowledge of the outdoor industry and Burton brand, specific to product technology/materials (both hardgoods and softgoods), sustainability, core brand values and advocacy for the sport.• Crossfunctionally work with the Consumer Direct E-commerce and Flagship Store teams to share knowledge, training, and customer feedback to guide brand strategy insights, in addition to increasing brand awareness, customer acquisition, conversion and net sales.

Hokkaido, Japan

• Created exceptional face-to-face consumer experiences by offering private lessons, mountain tours, and powder guiding at Niseko United, Moiwa, Kiroro, and Rusutsu resort areas (both ski & snowboard disciplines). • Ensured and maintained the safety of each guest through excellent communication skills, high enthusiasm and a professional attitude to tailor to the consumer’s needs.• Played a lead role as a Snowboard Instructor trainer for Hokkaido Core staff. • Partnered with Snowminds to train prospective instructors for success in future work placements and SBINZ Level 1 certification. • Acted as an advocate for the local areas, providing guidance, knowledge and recommendations both on and off the hill to optimize guest vacation experiences.

Queenstown, New Zealand

• Played a lead role in continuing the growth of the snow sports schools at Coronet peak through the following strategic areas: consumer experience, increasing quality and value in lesson experiences, talent development, coaching and training and optimizing the snow sports school performance.• Worked collaboratively with the Team Lead team to analyze consumer feedback and develop initiatives in line with NZSki's mission and goals. • Responsible for daily planning and management of the target labor-to-revenue ratio for the ski school to maintain target revenues and expenses for annual budgets.• Direct oversight of on-boarding, training and management of over 150 snow sports staff members.

Hokkaido, Japan

•Supplemented guest stays at Niseko Wow properties with private lessons, mountain tours, and powder guiding at Niseko United, Moiwa, Kiroro, and Rusutsu ski areas.•Helped create a positive brand image for Niseko Wow through meet and greets, cocktail hours, and other promotional events.•As part of lesson packages, provided guests with transportation services between their accommodation and ski areas.

Garmisch-Partenkirchen, Germany

• Primary point of contact for all guests and employees related issues involving safety, security, and customer service. • Responsible for de-escalation and record-keeping of all arising issues through diplomatic interactions and effective listening, negotiation, and communication skills to improve the consumer experience for visiting US military members and their families.• Served as acting manager-on-duty for hotel during non-peak hours and assist with any administrative tasks associated.

Garmisch-Partenkirchen, Germany

•Offered private and group ski/snowboard lessons to clients of all ages and abilities as part of daily and multi-day lesson packages.•Lead and participated in on-snow clinics to support personal and professional growth of ski school staff members.•Transported guests between ski lodge and hotel as part of a complimentary shuttle service.

London, United Kingdom

•Communicated with UK media outlets to receive coverage for music, sport, television, and corporate clients.•Used Gorkana Media Database to collect data on publications and viewership to effectively optimize public reach for clients.•Created interactive Excel spreadsheets to manage and organize client accounts, media lists, and projected hits.•Compiled coverage reports to evaluate the effectiveness of Outside’s PR operations.

Ba, Business, Management, Marketing, And Related Support Services, 3.7/4.00

Activities and Societies: University of Rochester Varsity Football,Delta Kappa EpsilonAs part of Educational Programmes Abroad (EPA).

Business Administration, Management And Operations

Activities and Societies: UWSU American Football