● Creating and maintaining client success plans for key accounts, and monitoring client health. ● Identifying stakeholders and building and maintaining high-trust relationships.● Ensuring that clients are aware of latest solution features and best practices.● Responsible for roughly $6.2 million in reoccurring revenue as the CSM maintaining all non-DoD Federal clients.

● Initiated the Business Analyst function for the Federal Sales team, advising the COO.● Spearheaded client engagement, translating requirements into actionable sales strategies.● Contributed to closing approximately $10.8 million in revenue.● Led efforts to achieve FedRAMP certification through enhanced client satisfaction.

● Principal staff advisor to the Deputy Chief Security Officer on emergency management and resilience. ● Functioned as the primary Architect of the Capitol contact for federal, state, local, and volunteer agency counterparts.● Established operating procedures for incident response and management that aligns with Emergency Management Accreditation Program (EMAP) standards. ● Acted as the EMAP accreditation manager and established a 24/7 emergency operations center.

● Acted as the emergency management liaison to field commanders, operating in both large- and small-scale incidents that impacted Capitol Hill. ● Planned and directed both large and small-scale special events such as “A Capitol Fourth,” “National Memorial Day Concert,” joint sessions of Congress, and others. ● Managed multi-agency responses to evolving situations within and away from the U.S. Capitol complex from both field and operations centers. ● Assisted with Congressional continuity programs as well as recovery planning and operations. ● Developed and facilitated all levels of exercises.

● Hand-selected for a temporary assignment as the only civilian of the Inauguration Task Force. ● Planned, coordinated, trained personnel, and led contingency operations for hazardous materials response, mass casualty response, alternate location and emergency relocation, consequence management, health and medical operations, and National Security Special Event (NSSE) operations.● Developed the only full-scale exercise to ever be approved at the Capitol building.

● Single point of contact for all Department of Defense clients, which made up roughly 90% of the company’s federal client base. ● Maintained a 100% client renewal rate as the DoD CSM. ● Assisted local, state, federal, and international clients with the development of their emergency management and continuity operations through the use of WebEOC. ● Taught basic and advanced WebEOC administrator and coding courses to clients of all background and education levels.

● Through preparation, outreach, training, and support services, provided emergency preparedness consulting to the United States Senate community. ● Assisted with the development and implementation of training and exercise programs. ● Revised the Senate’s active shooter response training and delivered training to Congressional staff. ● Assisted with the management of and acted as one of the primary liaisons to the U.S. Senate Officer Emergency Coordinator program.

● Provided law enforcement services to a population of roughly 160,000 citizens. ● Served as an expert witness for narcotics and weapons cases. ● Conducted investigations and liaised with the Commonwealth Attorney’s office. ● Assigned to assist the Sheriff’s Emergency Management Division, tasked as the Operations Section Chief for the county’s yearlong 350th anniversary events.

● Provided law enforcement services to a population of roughly 25,000 people.● Led and directed a high-functioning group of Officers through highly complex and stressful situations, uniting them as a single functioning unit to address various situations involving highly diverse people groups.● Developed expertise in distilling complex problems down to key points and a quick summary.● Conducted investigations through research and analysis, exploring a myriad of possible outcomes, and coordinating with various subject matter experts to ensure that all findings are based in truth.● Consulted with teams of legal experts to assist in their investigations, before presenting our collective findings to executives with an advanced understanding of the subject matter, as well as to members of the general public with a lesser understanding.