Dan Gerrard Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Focus on Business Transformation and key aspects within it such as Business Change, Stakeholder Management, Client / Business Relationship Management and Organisational Engagement and Communication.

Tasked with defining and developing the Business Operations Relationship Manager role to engage with the W&G business, bridging the gap between the new bank and the Infrastructure Delivery function to ensure the business were clear on what was being delivered.

Various

Currently on assignment with National Grid

Solihull

Took responsibility for Business Engagement planning and execution, along with ownership of the Supplier Management workstream.

London, United Kingdom

Undertook the lead role as a Business Change Manager on a major transformation programme. Following the successful delivery of the programme I transitioned into an Interim Release Operations Manager role to ensure the programme outcomes and benefits were realised in the day to day operational environment.

Global

Within this role I owned responsibility for all business change, engagement and communication aspects of a major global transformation programme for Logica’s Infratsructure management business, covering ten countries and over 6,000 staff. This involved defining and managing the business change process and model from the centre, whilst working collaboratively with each country to ensure a joined up and common delivery approach for business change.

London, United Kingdom

Undertook multiple roles focussing on client engagement and relationship management to UK government department, working in partnership and collaboration leading cross organisational teams comprising both client and other third party staff members.

London, United Kingdom

The main aim of this role was to define, develop and take to market new business propositions that would create new and enhanced services for Logica’s clients who in turn could deliver said services to their own customer base. The major focus here was mobile banking and payments. In addition I also undertook a coaching role on client assignment with LTSB holding a coaching relationship with circa 12 LTSB senior staff

London, United Kingdom

I was the Client Relationship Manager for Surface Transport within Transport for London. I established and managed the ongoing relationship with Surface Transport, acting as the focal escalation point for the client, managing both the day to day delivery of an ITIL compliant service and project development portfolio.

London, United Kingdom

Managed the delivery of the infrastructure and desktop services to contractual SLA’s within an ITIL compliant environment whilst integrating five industry regulators, who formed Ofcom. This involved managing the onsite teams and the delivery from the Logica outsourcing shared services organisation. To be successful I had to build and maintain a strong client relationship working with them in partnership on a number of business activities.

International Role Based London Uk, Bristol Uk And Prague Cech Republic

London, United Kingdom

London, United Kingdom

London, United Kingdom

May 1996 – Sep 1996 - Business Change Planner, Corporate Banking –Produced first CBS change planSep 1994 – Apr 1996 - Client Support Manager, Payment Systems – Owned three major client relationshipsSep 1992 – Aug 1994 - Joint Application Development Facilitator - Facilitated over 100 JAD sessions May 1990 – Dec 1991- Capacity Planner, IT Central Services -Implemented a capacity strategyMay 1987 – Apr 1990 - IT Training Instructor, IT Central Services – Course development and delivery (SATD)Aug 1982 – Apr 1987 - IT Computer Operator, IT Central Services