Dan Gerstner Email & Phone Number

Brentwood, TN

Brentwood, Tennessee

Greater Nashville Area, TN

• Led the global technology enabled services function for endoscopy medical devices. Managed a total staff of 90 people including technical staff, field service engineers, customer care, and installation across the.
• Developed internal score cards to proactively identify trends. Compiled device repair activity, customer calls for service, and reported technical issues to identify customers that required attention.
• Leveraged A3 problem solving methodology to align internal departments on action items and deliverables. Facilitated a weekly conference call until customer satisfaction improved.
• Completed product upgrades to device platform to improve product performance and reliability.

Nashville, TN

• Site leader for national service center of endoscopy medical devices. Led a total staff of 49 people in Nashville, TN. Direct Supervisor of 34 bench technicians and 5 field service engineers. Scaled the operation to.
• Technical workforce was 6 technicians in 2012. By 2016 there were 34 technicians repairing equipment in Nashville. Hiring plan utilized multiple staffing agencies to identify talent. Senior level technicians mentored.
• Implemented new employee engagement and communications programs post EndoChoice acquisition which improved morale and resulted in Chairman of the Board's Servant Leadership Award. Technician retention was above 80%.
• With no general management in place, immersed self in all aspects of business, which stabilized operational performance in first months of 2012.
• Became Nashville subject matter expert on NetSuite and drove ERP implementation which significantly improved enterprise financial and operations functions.
• Relocated the service center to an 11,000-square foot location. Site selection, design, and renovations completed in less than 6 months.

Developed WMS requirements for 3PL providers worldwide. Supported facility expansions and relocations for North American facilities.

Gallatin, TN

• General Manager directed operational performance including Transportation, Loss Prevention, Systems and Engineering, and Human Resources for three Distribution Centers occupying 2.3 million square feet. Delivered over.
• Assembled process improvement teams to drive best in class performance across all functions. Ergonomic and material handling recommendations were identified and installed.
• Leveraged LMS to install Performance Based compensation program; productivity up over 20%.
• Southern DC received award for the Most Improved Productivity in 2009.
• Delivered $2.7M capital project to start up Banana Republic in Gallatin. Delivery speed to all stores was improved by 1 full day.

Fresno CA And Gallatin TN

• As General Manager, facilitated the turnaround of 3 Distribution Centers located in Gallatin (2.3 million square feet). Managed an annual operating budget of $60M. Led staff of 45 exempt and 800+ non-exempt employees..
• Developed and executed the transition plan to instill a culture of accountability. Management transitions occurred. Performance Database developed to recognize individual productivity.
• Generated over $500,000 in annual Transportation savings by optimizing routes and scheduling for Domestic Freight.
• Shaped succession planning tools to deliver quality front line supervision. Internal talent was sponsored and supported.
• Improved employee commitment and morale to by encouraging involvement in decision-making.
• Established business review meetings to drive total productivity improvements. Reporting suite developed to highlight improvement opportunities.

Fresno, CA

Erlanger, KY

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Co-Op Program completed. Introduction to Gap Inc.