Network Operations Center
Current* Responsible for monitoring and surveillance, incident management and resolution;* Technical support, scheduled maintenance and network configuration;* Providing customer support (1st and 2nd level) for customers from across different projectssuch as support for gaming devices, IT support companies and other technical projects;* Resolving effectively and in a timely manner any incoming incidents (via email and phone);* Performing monitoring check routines on the customers' applications and tools;* Quality assurance for calls and emails regarding project specific activity;* Internal reporting and stat tracking for quality assurance processes