Responsible for establishing and improving DevOps Engineering as part of IT culture and practices.

-Seasonal/Part-time role.-Lead a Board of 7 Directors to organize, promote, and manage special convention events, including an annual sci-fi summer camp for all ages.-Over 200 total volunteer staff members.

-Built and managed the organization’s first DevOps Engineering team, beginning with one full-time release engineer and ending with a team of eight, supporting five ongoing product lines as well as a variety of short-term projects. Successfully evangelized and supported IT’s evolution into a DevOps culture.-Led the architecture and continuous improvement of all pipelines to ensure faster and safer solution delivery. Heavy work with design, planning, and stakeholder management.-Owned all release management, including environment creation/maintenance and production deployment. Also administered shared tools including Atlassian Bitbucket, JIRA, and Confluence. Additional work with a wide variety of legacy tools including Bamboo and Octopus.-Standardized DevOps processes across all supported products and projects, strengthening cross-training and increasing overall team resilience, including the addition of overnight/overseas coverage.-Pioneered development of new AWS pipeline for containerized services, empowering multiple scrum teams to develop services independently while deploying collaboratively, also aligning with infrastructure and DB changes in the process. Strong experience with Docker, CloudFormation, and Terraform, as well as with AWS CodePipeline, ECR, ECS, CloudWatch, and Proton.-Stabilized data pipelines, including work with data lake (AWS Glue, Lake Formation), data warehouse, and BI reporting. Took data products which had deferred for years live and achieved predictable delivery.-Migrated central on-premise legacy application into AWS. Reverse engineered in the absence of historians to take full ownership of new cloud environment creation, hybridized pipelines for on-premise and cloud delivery, and automated DB refresh for lower environments.-Built environments and automation for two new Sitecore websites, including the addition of blue-green deployment.-Nominated for IT’s performance awards committee in 2022, served for all of 2023.

-Led a team of 10 DevOps engineers and analysts in support of software delivery, from source code management to production deployment.-Heavy work with Azure DevOps, including Repos, Boards, Pipelines, and Artifacts.-Lead approver on contractor work around IaC/Terraform implementation for Azure Cloud.-Overhauled request intake process and implemented Agile practices to increase team cooperation and productivity.

-Led company-wide evolution to improve the reliability and speed of software delivery. Built the company’s first DevOps Engineering team from scratch.-Directly managed a team of 10 engineers, analysts, and other managers. Highest level of DevOps leadership across the company. Also served as de facto DevOps architect.-Standardized pipeline promotion process for all products, including required Git branching policies, versioning, Jenkins build definitions, unit testing & end to end testing (MStest, Selenium), code quality & security scanning (Sonarqube, Black Duck, Xray), artifact storage & tagging, environment management, and deployment automation.-Administered tools including Azure DevOps, JIRA, Bitbucket, and Confluence. Supported environments using Azure, AWS, and Hyper-V. Authored shell and Python scripts.-Devised and constructed additional pipelines around external tools such as Apigee, Elastic, and Rancher (Kubernetes, Azure, GCP, AWS, and on-premise). Also templated a mobile app promotion process with App Center, Apple App Store, and Google Play Store.-Developed a containerized, modularized, as-code methodology for Jenkins build instances which was featured at DevOps World 2020.-Expanded DevOps onboarding and education capabilities, enabling recruitment and leveraging of operations analysts, support technicians, pre-college interns, and others with similarly limited DevOps experience.-Unified highest levels of engineering leadership from separate lines of business around centralized delivery approach by successfully promoting DevOps values and work. Implemented a LoB-funded scaling model to enable adding more DevOps engineers to the team where needed to accelerate evolution for critical products.-Served as lead approver for work from outside contractors to move newer products into AWS, with IaC pipelines using Terraform.-Ranked as exceptional in annual performance review.

-Developed processes, tools, and automation to manage software delivery for a variety of payments-related products, transforming a high volume retail solution group to practice continuous integration and continuous delivery, and empowering the transition from Waterfall to Agile methodology.-Team senior: personally performed final checks on all changes to DevOps tools before merge; re-reviewing code, confirming QA, and verifying Definition of Done. Also led all stand-up meetings and served as de facto scrum master during a months-long search for a replacement.-SCM lead: responsible for all check-in processes and build definitions across the solution group, and for all other DevOps engineers’ work with them. Heavy experience with Git, and with command line builds of DotNet, C++, and Delphi products, as well as with creation of Windows installers through Visual Studio. Other build tools used included MSBuild, CMake, Maven, and FinalBuilder. Scripting included batch, Powershell, and Bash.-Assisted other DevOps engineers with development of Chef deployment code. Personally managed Jenkins CI jobs for cookbook changes, which created test kitchens using vRealize Automation, then converged, verified, and uploaded to Chef server. Worked with Ruby, RubyGems, and Berkshelf. Also explored Ansible prior to Chef.-Also served as primary admin for JIRA, Confluence, Nexus, Sonarqube, TeamCity, HockeyApp, and all Jenkins build machines.-Created and executed a plan to migrate products from Team Foundation Version Control (TFVC) to Git, and from TFS to an Atlassian + Jenkins stack. Adapted the GitFlow branching model to each product, set up appropriate versioning, wrote pipeline build jobs in Jenkins, set up policies in Bitbucket Server, authored documentation, hosted numerous training sessions, and supported every developer as needed through changes to ensure minimal productivity loss.-Promoted from Engineer II to Engineer III after first year.

-WebApps lead: served as support escalation point for a wide variety of websites, batch processes, middleware, and web-based applications. Strong experience with Jboss and Apache. Additional experience with WAS, Nginx, and automation tools such as Jenkins.-LMS SME: served as team’s highest escalation point for Learning Management System technical services. Heavy work with SQL and PHP in a highly customized environment. Additional work with SAML SSO, SVN, Sendmail, and general Linux maintenance.-Traveled cross-country to absorb LMS knowledge from a team in a closing office, then managed the transfer to newer team members in Atlanta, improving request turnaround times in the process.-Personally authored a lengthy and detailed training guide for new hires, dramatically reducing ramp-up time.-Authored and maintained a wide variety of WebApps tools, including start/stop scripts, log managers, and upgrade automation.-Top marks in all competencies, 2015 performance review.

-Build automation lead: installed and implemented Quickbuild to overhaul an unsustainable application build process. Heavy work with Subversion and new AIX server setup. Additional work with Luntbuild and Hudson prior to finalizing Quickbuild approach.-Script developer: authored UNIX scripts for various application processing projects.-Middleware administrator: installed and administered/tuned Tibco, Apache, and other related tools in conjunction with application developers.-Developed and scripted an improved application deployment process, which reduced deployment times by over 90% by distributing the workload between multiple machines rather than bottlenecking under a single deployment manager.

-WebSphere Application Server administrator: built, configured, and supported clustered JVM cells. DB2 install/catalog, storage mounts, property configs, performance tuning, JVM/Node/Manager cycling, heap dump and log analysis, MQ support.-Web server administrator: configured and supported IBM HTTP Server (IHS). Administered keystores, plugin-cfg.xml, httpd.conf, and other files as needed.-Also administered DataPower and other related Service Oriented Architecture (SOA).-Heavy work with tuning, UNIX scripting, and AIX to Linux migration change controls.-Promoted from contractor to full-time employee at contract’s end.

-SCM/CMS lead: developed and served as sole administrator for an in-house Linux-based source code management and configuration/content management GUI used by all groups for upgrade package delivery and support-related change management, automating merging and implementation steps from the introduction of core/custom code to final EAR deployment. Strong experience with CVS & XML, as well as with enterprise architecture, packaging, and installation. Authored conversion script to convert and import ClearCase packages from development into CVS. Also authored script for mass import and overlay of custom files from special services teams. Oversaw the inclusion of all hosted clients into the configuration management tool.-Application systems engineer: provided middleware support for J2EE online banking software. Administered app, web, and adapter servers on Linux, AIX, Windows NT, Windows VM, and VMware; including development, preproduction, production, and DR environments. Managed after-hours upgrades and various other change controls as needed. Supported batch processing. Strong work with WAS and IHS/Apache.-Authored various other in-house scripts with ksh, bash, Ant, Perl, etc., including a custom comparison process which dramatically reduced change implementation errors.-Assisted in design of custom web tools to generate, activate, and deactivate maintenance pages, as well as tools to merge in new or changed plugin fragments.-Actuate lead: served as team SME for Actuate reporting application using Tomcat.

-Senior tech: highest level of call center support (command line remote login) for installation & administration of over 2,000 SCO UNIX hotel Property Management Systems. Configured interfaces, supported batch processing, administered securities, developed scripts, interpreted error logs, and performed basic troubleshooting of DB/C code.-Acting supervisor: coordinated shift/break rotation for Tiers 1 & 2, served as highest level of escalation for both technical and service-related issues.-Authored all year-end procedures and documentation.-Perfect performance reviews throughout tenure; received President’s Excellence Award.