Responsible for developing the David Phillips Student Brand across all Student Accommodation sectors. We support customers with a Design led furniture service, where we provide 'student suitable' furniture solutions, taking into consideration the ever changing needs of students.

Responsible for maintaining and developing our partnerships in student accommodation across the UK including Universities, Colleges and other student accommodation providers.Responsibilities include:Delivering excellent service to our partnerships across the UKCreating a sound financial plan and manage budgetsLine Management of 3 Account ManagersIdentification and creating new partnershipsCreating and implementing Frameworks to deliver sustainable long term products for our partnersDeveloping strong commercial relationships with Universities and key decision makers across the education sector

- Developing strong commercial relationships with Universities, Colleges, Letting Agents, Private providers and Landlords. Maintaining the brand as the number one student insurer, delivering successful acquisition campaigns, enquiry generation and student engagement-Identifying new business opportunities and growing the block accommodation account within a dynamic, student and graduate focused environment.- Responsible for the acquisition of new partnerships within the University, College and Private Rented Sector in my allocated area. Also responsible for the management of these new partnerships, whilst securing income for the business and increasing Endsleigh’s market share within the accommodation sector.- Developing a detailed understanding of our markets, industry, products and services and collaborating with other areas of the business to support the Company’s strategic objectives- Agreeing and working towards a sound financial plan and budgets in all areas of the business, including projects, marketing activity and personal expenditure

I am currently working for Endsleigh Insurance Services Limited in the Student and Graduate Team. My role gives me responsibility for key accounts across the South of England and involves identifying new relationships for business. My role involves:Generating new income opportunities through relationships between the company and key personnel in Universities, PBSA and PRS.Gaining improved access to the market while delivering growth, increased brand exposure and organisational goals.Planning and implementing core campaigns, involving the recruitment and training of a temporary sales team, with the central aim of selling specialist Insurance products to students throughout the year.Continuing to improve and strengthen Endsleigh’s position in the market place, through effective Account Management, ensuring that i exceed the expectations of my partners.

Recent redundancies along with the Renewals and Service manager leaving; has seen my role now encompass the whole A+D operation. My role is built up of x2 factors, the first managing the performance of the contact centre, the second is the overall performance both online and offline of the Affinity and Direct department. I love working with people; seeing the performance of the entire department improve has been a huge motivator for me. I really enjoy the strategy planning element of this role, I directly report into the Head of Affinity and Direct. My role enables me to propose new ways of generating business, ensuring that the customer faces the best journey possible, but at the same time generating revenue to exceed budgeted figures. We are now operating a leaner more productive business unit, exceeding budgeted figures and maximising our customer’s journey.

My role changed due to a re-structure of the department. My role now is to manage the New Business element, for all niche guard products. Along with this I am to continue to manage the relationship with OptiLead, maximising revenue opportunity through customers that look and don’t buy online. All of my other responsibilities have stayed the same as below.

Managing a team of 9 outbound agents to maximise revenue opportunity through customers who have quoted online, but not gone ahead with a policy. Also managing outbound campaigns for the renewal of policies, putting in place a structure to follow prior to the renewal to ensure that we achieve an increase of manual renewal retention is a key aspect to the role. Day to day management duties; one to ones, coaching, delivering QA feedback, RTW’s, performance management etc all also fall into the profile of my role. Creating and ensuring at all times the customer is kept at the heard of any outbound activity and creating a strong customer focused culture within the Affinity Team.

Leading a team of 11 insurance consultants, ensuring that the team deliver against agreed service levels, ensuring that the customer is kept at the heart of everything we do. This is a role i have been working towards for the past two year and i feel real pride in achieving my goal. I enjoying working with people day to day, helping them further their careers; be that within the department or elsewhere in the company.

Use of knowledge and understanding of insurance to create insurance experts, delivering exceptional customer service, whilst maintaing a fresh foothold in the market. Using operational effectiveness models (LEAN) to create a continually improving enviroment that maintains and exceeds core company brands. A professional manner given to management of consultants, ensuring that coaching, development and 'strive for success' attitude is adopted at all times.

Providing an exceptional level of service through the relationship created between company and customer.

Development of brand and maximisation of customer base through the effective awareness of additional products and beneifts.

Passing on years of knowledge and experience in an extremly fun and interactive way to youngsters, coaching key skills and developing their ability at football. I ran coaching sessions for 8-14 year olds, be that over a weeks course through summer holidays, or evening sessions after school. A very rewarding job, where enjoyment and enthusiam were key to success.