Dan Giuglea

Dan Giuglea Email and Phone Number

Supervizor Honda Customer Care - Bosch @ Bosch Service Solutions
frankfurt am main, hesse, germany
Dan Giuglea's Location
Greater Barcelona Metropolitan Area, Spain
Dan Giuglea's Contact Details

Dan Giuglea personal email

About Dan Giuglea

Dan Giuglea is a Supervizor Honda Customer Care - Bosch at Bosch Service Solutions. He possess expertise in event planning, microsoft office, management, social media, problem solving and 9 more skills. He is proficient in German and Spanish.

Dan Giuglea's Current Company Details
Bosch Service Solutions

Bosch Service Solutions

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Supervizor Honda Customer Care - Bosch
frankfurt am main, hesse, germany
Website:
boschservicesolutions.com
Employees:
2078
Dan Giuglea Work Experience Details
  • Bosch Service Solutions
    Supervisor
    Bosch Service Solutions Feb 2024 - Present
    Provincia Barcelona, Catalonia, Spania
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  • Bosch Service Solutions
    Team Leader
    Bosch Service Solutions Jan 2022 - Feb 2024
    Provincia Barcelona, Catalonia, Spania
    Managing a team of 70 agents by providing support with the cases they have. Scheduling trainings and organizing the shifts so that the coverage is optimized. Providing tech support for the issues the agents encounter while connecting to citrix or our other programs we are using. Managing conflicts between agents. Coaching of the agents. Following up on the cases that they had to make sure the procedure was followed.
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  • Bosch Service Solutions
    Senior Agent
    Bosch Service Solutions Oct 2020 - Jan 2022
    Barcelona, Catalonia, Spain
    Optimizing the coverage. Following up on the cases that the agents had.Providing support for the technical issues that the agents had with the software we were using.Managing conflicts between agents.Providing guidance for the procedure we were using.Reporting the service level.
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  • Bosch Service Solutions
    Mobility Agent
    Bosch Service Solutions Nov 2019 - Oct 2020
    Barcelona, Catalonia, Spain
    Handling emergency situation calls of cars that had been involved in accidents. Talking to the clients in order to provide the help they needed (police, ambulance or firebrigade)
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  • Maty Express
    Logistical Agent
    Maty Express Dec 2018 - Nov 2019
    Barcelona Area, Spain
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  • Ovb Allfinanz Romania
    Insurance Broker
    Ovb Allfinanz Romania Dec 2015 - Oct 2018
    Bucharest, Romania
    View
  • Call Center Solutions
    Call Center Agent
    Call Center Solutions Apr 2010 - Oct 2015
    Bucharest

Dan Giuglea Skills

Event Planning Microsoft Office Management Social Media Problem Solving English Negotiation Event Management Entertainment Human Resources Music Customer Service Project Planning Social Media Marketing

Dan Giuglea Education Details

Frequently Asked Questions about Dan Giuglea

What company does Dan Giuglea work for?

Dan Giuglea works for Bosch Service Solutions

What is Dan Giuglea's role at the current company?

Dan Giuglea's current role is Supervizor Honda Customer Care - Bosch.

What is Dan Giuglea's email address?

Dan Giuglea's email address is me****@****hoo.com

What schools did Dan Giuglea attend?

Dan Giuglea attended Universitatea Româno-Americană Din București.

What skills is Dan Giuglea known for?

Dan Giuglea has skills like Event Planning, Microsoft Office, Management, Social Media, Problem Solving, English, Negotiation, Event Management, Entertainment, Human Resources, Music, Customer Service.

Who are Dan Giuglea's colleagues?

Dan Giuglea's colleagues are Csizmadia Andreea Iuliana, Vanessa C.g., Tatiana Bakhtina, Maria Poltaeva, Raymond Galera, Josué Francisco Varela Rodríguez, Marina Araújo Pereira.

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