Dan Gladden Email & Phone Number

Marrickville, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Perth, Western Australia, Australia

Coordinate workshops to small business owners at minimal costs, including scheduling and the promotion of workshops, working with contracted service providers, meeting budgets and KPI’s, event planning of conferences, through to financial administration, including invoicing. Delivering effective administration and project support to the director of Business Services and Communications and Marketing Team. * Key coordinator of the first conference event, ‘Boost your Business:… Show more Coordinate workshops to small business owners at minimal costs, including scheduling and the promotion of workshops, working with contracted service providers, meeting budgets and KPI’s, event planning of conferences, through to financial administration, including invoicing. Delivering effective administration and project support to the director of Business Services and Communications and Marketing Team. * Key coordinator of the first conference event, ‘Boost your Business: Building your Brand’, a full day of workshops and interactive sessions for small business owners. Event delivered with zero incidents, with glowing reviews from over 70 small business owner attendees. * Founding member of the Diversity and Inclusion Committee, drove the development and implementation of the first LGBTQIA+ professional development presentation across the workplace. Training informed by current research, with the offering built to ensure an environment that is welcoming and respectful for conversations around diversity, inclusion, and equality. * Identified gaps in workshop programming and events content and managed the development of new content to meet the specific needs of small business owners: Show less

Perth, Australia

Delivered advice and up-to-date information to small business owners, including information and guidance on starting, growing, and developing a small business. Researched, collated, and shared relevant information across the team. * Drove the development and delivery of a hybrid model of working, allowing staff to work from home 2 days a week, post COVID-19 lockdowns. Influenced management, using research to demonstrate the benefits of a hybrid working model, including improved… Show more Delivered advice and up-to-date information to small business owners, including information and guidance on starting, growing, and developing a small business. Researched, collated, and shared relevant information across the team. * Drove the development and delivery of a hybrid model of working, allowing staff to work from home 2 days a week, post COVID-19 lockdowns. Influenced management, using research to demonstrate the benefits of a hybrid working model, including improved productivity and higher rates of staff retention. * Author of a guide on how to use LiveChat, including how to generate reports and use the program. Improved staff knowledge on LiveChat, as expert on the program. * Coordinated the teams daily tasks including inbox management, triaging incoming queries, and allocating phone and LiveChat duties. Leadership allowed the team to meet tasks, despite staff shortages. * Compiled business advice and guidance resources for artists, sharing this specialist information with the team resulting in effective advice being given to artists using the service. Show less

Perth, Australia

Headhunted, managed the administration of recruitment, from data, reporting, payment of candidates, coordinating weekly meetings with the Iron Ore Recruitment team, organising interviews, through to the mobilisation of recruited candidates to multiple mine sites (training and induction, medical assessments, personal protective equipment and travel and accommodation requirements). Identified inconsistencies and improved administrative processes, including implementing a new naming… Show more Headhunted, managed the administration of recruitment, from data, reporting, payment of candidates, coordinating weekly meetings with the Iron Ore Recruitment team, organising interviews, through to the mobilisation of recruited candidates to multiple mine sites (training and induction, medical assessments, personal protective equipment and travel and accommodation requirements). Identified inconsistencies and improved administrative processes, including implementing a new naming convention for saving personnel documentation, and a data validation process for contractors’ timesheets, allowing for the quick identification of any discrepancies in the overpayment, or underpayment of contractors. Show less

Managed the administration of recruitment, including organising advertising, through to mobilising candidates to mine sites. Author of a new template, improving the administration process of the mobilisation of each candidate, across multiple sites with varying requirements.

Perth, Australia

Underwent an accelerated learning curve, quickly became an invaluable member of the team, establishing strong connections across the business and multiple mine sites. Onboarded and mobilised short-term contractors across multiple Pilbara mining sites, including the creation of personnel files, managing purchase orders, termination of contractor profiles, through to inbox management. Volunteered as a Mental Health Peer Supporter, becoming a point of contact for staff regarding mental… Show more Underwent an accelerated learning curve, quickly became an invaluable member of the team, establishing strong connections across the business and multiple mine sites. Onboarded and mobilised short-term contractors across multiple Pilbara mining sites, including the creation of personnel files, managing purchase orders, termination of contractor profiles, through to inbox management. Volunteered as a Mental Health Peer Supporter, becoming a point of contact for staff regarding mental health issues. Show less

Perth, Western Australia, Australia

Supported the Administration Process Centralisation Project, designed to streamline the administrative functions in Western Australia and ensure process consistency across all Rio Tinto iron ore sites. Supported the project team, and gained practical working knowledge on project management methodologies, including the use of sprints, GANTT charts, Agile Project Methodologies and Kaizen. Member of a project team that successfully delivered a centralised administrative function at Rio… Show more Supported the Administration Process Centralisation Project, designed to streamline the administrative functions in Western Australia and ensure process consistency across all Rio Tinto iron ore sites. Supported the project team, and gained practical working knowledge on project management methodologies, including the use of sprints, GANTT charts, Agile Project Methodologies and Kaizen. Member of a project team that successfully delivered a centralised administrative function at Rio Tinto for the first time, resulting in operational improvements and cost savings. * Author of procedure manuals, how-to-guides, and process flow charts for the administrative team.* Developed and maintained a new intranet site, improving communication, collaboration and the sharing of documents and other information. * Identified multiple business improvements through the analysis of existing administrative processes, successfully identifying opportunities for streamlining and refining systems. * Created and maintained the team metrics board, allowing the project team to measure and meet KPI’s. Show less

Dampier Archipelago, Western Australia, Australia

Managed a portfolio of 100 Rio Tinto owned company houses across multiple sites in Karratha. Responded to employee requests for maintenance or upgrades, resolved complaints, monitored properties, and organised minor maintenance, refurbishments, and upgrades to company properties.