Dan Goderis Email & Phone Number

Cedar Rapids, Iowa Area

Responsible for leading the portfolio management team of 39 individuals across all business units including the front- line leadership team. Charged with setting the strategic direction of the function while ensuring proper staffing levels are maintained, process/technology/procedures provide the tools needed to be successful in our changing market space. Monitor industry trends which may affect portfolio performance, ensure front line leaders maintain acceptable delinquency levels and minimize write-offs. Provide functional reporting to Sr. Leadership for the monthly operations review. Maintain an industry presence serving on the ELFA Credit and Collections Conference Committee discussing issues with peers facing our industry today and in the future.

Cedar Rapids, Iowa Area

Provide leadership to the servicing operations team and leaders within the Portfolio Services Unit while managing key client relationships. Identify and implement yearly strategic initiatives along with process and procedural enhancements. Ensure internal and external performance benchmarks are achieved and provide monthly/quarterly/yearly reporting. Assess staffing needs and provide metric analysis for hiring including identifying potential leaders for succession planning. I also maintain an industry presence serving on the ELFA Credit and Collections Conference Committee discussing issues with peers facing our industry today and in the future. Each of the past 5 years I have presented as a panel member on breakout and general industry sessions.

Cedar Rapids, Iowa, United States

Present portfolio management capabilities to prospective clients who were potential onboarding opportunities, develop protocol during the onboarding process to meet client expectations, maintain a relationship with all onboarded clients including monthly progress meeting.

Operational Collection Leadership within Specialty Markets Construction, Direct Programs, Healthcare, Automotive, Office Equipment, Technology & Portfolio ServicingOversee activities and provide leadership to assigned Portfolio Managers. Responsible for ensuring timely collection of outstanding delinquent lease payments or resolution of account administrative delinquencies for GreatAmerica’s customers. Accountable for account modifications and restructuring of payment schedules, and for making follow­up and write-­off recommendations. Responsible for monitoring team performance(s) against account coverage, call volume and call quality performance standards. Responsible for providing coaching and assistance, and for supporting peers in ensuring team goals are achieved.Implementation of business collection policies, procedures and work flow processes within assignedbusiness segment.Establishment of standards for monitoring account coverage, call volume and call quality.Provide management with timely and accurate portfolio status reports.Lead staff of collections personnel within functional business teams.Timely collection of delinquent lease payments.Resolution of account administrative delinquencies.Restructuring of payment schedules.Making follow­up and write-­off recommendations.Lives the GreatAmerica Financial principles; involved in cross functional team efforts as required and assigned.Effectively displays solid leadership skills and the ability to influence without authority.Cross train with other functional leaders to ensure well rounded leasing expertiseProactively promote and participate in process improvement initiatives within the business unitPrepare Operations reviewsAssist in development of the business unit’s financial plans, strategic initiatives, budget and forecastsEnsure staff is meeting benchmarksIdentify potential “Team” & “Functional Leaders” & train for succession planning.StaffingAttend assessmentsEmployee reviews

Operational Collection Leadership in National Accounts, Sundry Unit, Office Equipment including Aged Receivables, Asset Recovery

United States

Operational Improvement Process Champion, Employee Relations (Staffing and Training), Vendor Relations, Risk Management and Reporting.