Senior ITSM Program Operations and Project Manager with expertise overseeing the development and execution of strategies supporting innovation, optimization, and change throughout the business. My background demonstrates experience in creating methodologies and approaches to achieve goals through the best utilization of people, processes, and technology. I have proven expertise in leading cross-functional teams and complex initiatives from inception to deployment. Recognized for capabilities in crafting clear initiatives and scopes, planning and coordination, facilitating collaboration and creativity, and accomplishing exceedingly positive outcomes despite large-scale, complex challenges. A respected leader dedicated to evolving goals, fully engaging clients, and elevating expectations. • Certified Project Management Professional (PMP), and ITIL v3 (2011)• Recognized Program and Senior Project Manager of high impact enterprise-wide IT teams.• Decisive leader with experience in merging disparate networked personnel into effective team-driven IT projects.• Self-disciplined and effective leadership methodology proven to increase efficiency.• Implements processes that create more IT innovation, forge better internal and external relationships and inspires greater IT organizational performance.• Demonstrates high integrity, motivation, and confidence as an IT Project Management mentor.• Dynamic presence combined with excellent interpersonal and communication skills. Effectively interacts with all levels of management including business leaders, executives, and board members.Clearances: ActiveCertifications: PMP, ITIL v3 Foundation