I worked in case management in the Enterprise Complaints Management Office (ECMO). I research ethics complaints from Wells Fargo customers that have concerns with their consumer, small business, or auto accounts. I review bank regulations and determine if errors or violations have been made by the bank.

Supervised 10-15 staff in the Security Control Center and Operations Vault. Accomplished department objectives by supervising, organizing, monitoring work processes, and completing monthly reports.

Worked in a command center answering phone calls regarding various incidents on US Bank property. Wrote incident reports and relayed information to investigators, as needed.

Law enforcement and crime prevention work for the protection of life and property in Somerset.

Law enforcement and crime prevention work for the protection of life and property in Bismarck. Enforced Federal, State and Municipal laws and ordinances. Issued warnings and citations for violations. Testified in court. Conducted preliminary investigations.