Dan Grimes Email & Phone Number

United Kingdom

Stratford-Upon-Avon, England, United Kingdom

Stratford-Upon-Avon, England, United Kingdom

United Kingdom

I was promoted to Support Team Leader and continued to assume my senior engineer role within the team. I was the line manager for the support and engineering team and was responsible for training within Support and Engineering. I continued to handle fault escalations while in the office and regularly carry out installations and site surveys.

United Kingdom

My role expanded to include more field engineering, I became the engineering lead within the team. On top of my existing roles, I assisted in maintaining the company’s virtual infrastructure which are essential to business operation. Also became heavily involved in pre-sales operations including site surveys and assisting the sales team with quotations and proposals.

United Kingdom

I started at Pink Connect providing 2nd & 3rd line support for our hosted services including WAN connectivity (DSL, Fibre & 4G), IP telephony, Windows client & server, wireless networking and CCTV systems. Worked closely with our service providers to isolate and resolve faults. Installed various VoIP solutions including cloud-hosted and onsite PABX systems. Configured and supported PFSense and Watchguard firewalls. Designed configured and installed Ubiquiti wireless networks, including controlling guest access and Multi-SSID.

Coventry, United Kingdom

An office based role involving all levels of support for workstations, servers and networking devices, including business-critical database, FTP, rendering and web services. Maintained Active Directory, DHCP, DNS, IIS, file shares and printer management. Configured a network monitoring system using PRTG to monitor status and performance of servers and network devices. Developed a new group policy system to manage security policies and maintenance schedules of workstations. Directly managed the installation of a 3rd party IP phone system including outlining technical requirements and network integration as well as providing staff training and support. Configured new CCTV system including DVR setup, camera installation and remote access. Regularly assisted software developers with program testing, fault finding and developing fixes. Provided technical support for customers using website, software and FTP resources.

Coventry, United Kingdom

Supported a variety of hosted services, mainly involving Active Directory, Exchange, Windows servers, IP Telephony, Network support and WAN connectivity (DSL, Fibre, Satellite, Microwave & 4G) - carrying out risk analysis of service disruption and creating rollback strategies where required. Created and maintained virtual machines in a VMware environment across multiple datacentres for Windows Server 2016 and previous versions, setting up and maintaining AD, Group Policy, DHCP, DNS, WSUS, file shares and printer management. Built physical servers, laptops and desktops for customer deployment. Developed a variety of group policies to improve user’s desktop experience in Windows 10 and to make this more suitable for business usage, particularly in call centre environments. Created a specialised system image for use on touch screen kiosk computers in customer showrooms, restricting usage to a web browser and creating automated restart and update schedules. Configured Firewall policies to allow & restrict access within LAN environments and for VPN access to customer networks. Utilised a CRM system to log all work completed and documented system configurations and changes in compliance with the company’s ITIL certification.

Coventry, United Kingdom

Maintained user computers on Windows 7 and Windows 10 systems and carried out day-to-day support. Carried out server administration on a Windows Server 2003 server mainly involving user & computer management through Active Directory and file system management. Set up a computer suite for Adult Education classes including re-imaging and upgrading current computer stock. Managed the replacement of the office computers with newer stock and assisted with transition from Windows 7 to Windows 10. Managed the local network including upgrading the wireless network across the premises and improving security on the network by installing a firewall and restructuring the corporate network.

Coventry, United Kingdom

This job was carried out in a part-time capacity whilst studying at Coventry University. I mainly helped students in the computer labs with software & embedded systems projects, assisting in troubleshooting code (mainly C and Assembly Language) and virtual & physical circuitry.

My duties included operating the tills, carrying out customer orders and stock checks and dealing with customer complaints. My communication skills have developed through this, especially through customer complaints and enquiries. I also carried out the basic training of staff members and often dealt with technical issues, such as a till crashing. I would also oversee the store when the manager was preoccupied or absent, which allowed me to develop management and team leadership skills.

Bachelor’S Degree, Computer Hardware And Software Engineering, First Class

English Language, Environmental Studies & Ict