-Implement, execute, & manage all operational strategies that helped improve profitability at all levels-Work in partnership with all departments for overall growth and success of the operations team-Forecast business trends for company operations-Maintain budget controls on all operational activities tied to the company and employees-Created a market repair program for under-performing restaurants, which resulted in a 8% increase in weekly same store sales and higher guest satisfaction.-Maximized store-level performance through incentive programs and routine visits, reviews.-Lowered hourly associate turnover from 50% to 20% within one year through developing employee guidelines and a structured training process; and management turnover from 40% to 20% by developing a manager training program-Successfully restored three historically under-performing stores to profitability through a 6-month turnaround initiative, which involved the replacement of the general manager and close monitoring of store performance.-Opened two new concept restaurants -Lead company in recruitment efforts, identifying over 75% of current general management personnel.-Exceeded company sales projections by up to $500,000 per year and comp store profits over $100,000 through active involvement in operations management.-Improved labor cost, food cost and operating expenses by implementing cost control measures and putting systematic processes into place-Helped reduce corporate expenses by 10% -Improved store performance reporting through the development of forecasting and budget spreadsheets-Created a local store marketing program -Motivate, lead, coach and develop all company directors -Increased catering from 1 – 1.5 mil yearly through marketing and operations strategies-Dropped Operational costs from 12% to 8% through service contracts and accountability reviews

• Oversaw all aspects of Baked By Melissa retail operations for New York and New Jersey while securing profits in diverse leadership roles, identifying areas of maximum ROI and restructuring operations.• Applied strength of “strategic thinking” while delivering action plans that helped to increase company retail sales up 13% within 4 months• Provided YOY growth in the first 4 months that lead to Baked by Melissa landing a multi-million dollar capital investment• Improved the company’s turnover rate from 92% to 15% within 3 months• Hired, trained and developed 8 General Managers and 2 District Managers• Created a comprehensive training program for all of management to sustain the growth of the company• Operated the stores in accordance with the approved budget all while making ensuring Baked By Melissa is getting the maximum value for the investment• Managed business in a manner consistent with Baked By Melissa's standards and procedures while building sales, customer counts, market share and optimizing profits• Facilitated/assisted in capital planning for new store openings and/or remodeling

-Provide the overall direction and guidance for all operational activities of the company across three US locations (NY, Maryland, and Massachusetts) - Promote and develop a team oriented philosophy, stressing the importance for providing excellent service and internal growth.- Assist in developing marketing strategies to increase store volume and sales- Develop training materials for employees and teach managers how to implement the training- Work closely with department managers to identify and resolve inefficient operations.-Research and analyze existing data and trends, and take necessary action to reduce costs and increase revenues whenever possible.- Handle and fix any issues or concerns, which may adversely affect the overall operation of the company.

Responsible for opening Pret’s first successful market which was Boston, Massachusetts; which included the marketing, HR and hiring of all employees-Worked with the real estate team to decide on locations for new Pret shops and involved in the layout and construction of these new locations-Within three months of coming to Chicago, was able to take it from decline to positive growth-Oversaw monthly and quarterly assessments and forecasts of Pret’s financial performance against budget and operational goals-Assisted the President and Vice President in creating the quarterly and annual budget for multiple regions-Executed initiatives in the management team that contribute to long term operational excellence.-Oversaw a team of over 40 managers-Developed long-range forecasts to maintain long-range financial plans