Responsible for managing the user identity and access control privileges associated with shared computer systems and networks. Maintaining updated computer-resident records that reflect user contact information, current user privileges, and management authorization for these same user privileges. Updating access control records according to assigned security. Identity Access Management for all hospital personnel (employees, non-employees, interns, students, contractors, etc)

Responsible for managing the user identity and access control privileges associated with shared computer systems and networks. Maintaining updated computer-resident records that reflect user contact information, current user privileges, and management authorization for these same user privileges. Updating access control records according to assigned security. Identity Access Management for all hospital personnel (employees, non-employees, interns, students, contractors, etc)

Maintain and troubleshoot Enterprise servers in a VMWare based environment. In addition, assist the Desktop Engineering department during a staffing shortage. Work in concert with offshore Systems Administration team in helping to identify and resolve issues relating to performance degradation and outages.

Deployment of Windows 10 in both the IAA corporate office as well as throughout the branch locations (nationwide). Work on Desktop Engineering tickets (Tier 2 Support) for users throughout the organization. Help with field engineering tasks as needed. Perform interim Field Administration duties for the Hoffman Estates ADESA Location when required.

Troubleshoot various laptop and desktop issues including malware, spyware, and adware infections. Led the replacement of defective hardware, set up new printers and troubleshoot existing network printers. Set up desk phones for new employees using Avaya PBX System. Remotely connect to home office users to resolve workstation issues. Travel to other locations as needed to provide site support. Replaced and upgraded multiple conference room A/V equipment. Added and removed workstations in… Show more Troubleshoot various laptop and desktop issues including malware, spyware, and adware infections. Led the replacement of defective hardware, set up new printers and troubleshoot existing network printers. Set up desk phones for new employees using Avaya PBX System. Remotely connect to home office users to resolve workstation issues. Travel to other locations as needed to provide site support. Replaced and upgraded multiple conference room A/V equipment. Added and removed workstations in Active Directory. Show less

First point of contact for end users. Responsible for troubleshooting hardware issues over the phone, email, or remote connecting to workstations. Assist users with mobile phone setup and add them to the Mobile Device Management (MDM) server. Onboarding and Off boarding of employees as required. Process SAP transports on a scheduled and emergency basis.

Provided customer support for cable, connector, and antennae shipments and orders. Answer inquiries in a call center environment as well as via email. Worked directly with Product Planners, Product Line Managers, Sales Team, Production, and Shipping Departments to ensure materials ship in accordance with customer requested delivery dates.