Director North America Business Operations And Process Lead
CurrentProvide oversight and leadership for all North America account operations teams in the Financial Services portfolio as well as develop team growth talent retention strategy across North America. Responsible for building out new operating models with in key client relationships so as to increase visibility and availability of key reporting metrics for both client and internal business needs. Includes building out custom suite of tools and consultant management techniques, contract restructuring, and standing up teams to execute ongoing model. Ongoing assistance to model and price large complex deals, as well as develop strategies to gather resources as necessary Assist account leadership with new business strategies and coordinating efforts to grow business through business development activities and training for new hires across departments