Collaborate with district managers, training/support, repair center, project managementand customers to improve daily technical performance across Burroughs customer base.

Key responsibilities includes maintaining and/or exceeding current levels of service, implementation, business performance and customer satisfaction in Ohio, Indiana and Kentucky.

Product Support Engineer is responsible for advanced field operations supporton both hardware and software, providing pre and post-sales technical support as well as thedevelopment, enhancement and delivery of training courses and content.Provide support for internal and external customers on hardware and software products.Development of technical documentation for ATM products including software, hardware, anddeposit imaging.Development of training for Field… Show more Product Support Engineer is responsible for advanced field operations supporton both hardware and software, providing pre and post-sales technical support as well as thedevelopment, enhancement and delivery of training courses and content.Provide support for internal and external customers on hardware and software products.Development of technical documentation for ATM products including software, hardware, anddeposit imaging.Development of training for Field and Support staff including Instructor-led and on-line classes.Deliver training on ATM hardware and software both on-line and Instructor-led classroomtraining. Show less

Product Support Engineer is responsible for advanced field operations supporton both hardware and software, providing pre and post-sales technical support as well as thedevelopment, enhancement and delivery of training courses and content.

Ensured that Diebold hardware/software was serviceable for technicians. Worked closely with project management, engineering, accounting, manufacturing, technical writers, instructors, technical support, reliability, field teams to ensure product met standards. Supported products for the field from beginning design phase until product life was ended.Worked with vendors that were creating hardware to ensure that design from prototype to production was robust & easy to… Show more Ensured that Diebold hardware/software was serviceable for technicians. Worked closely with project management, engineering, accounting, manufacturing, technical writers, instructors, technical support, reliability, field teams to ensure product met standards. Supported products for the field from beginning design phase until product life was ended.Worked with vendors that were creating hardware to ensure that design from prototype to production was robust & easy to service.Worked with technical writers to ensure documentation was accurate . Trained trainers so that instructors would be able to teach field technicians.Created computer-based training for Compass systems so technicians could train anytime.Ensured that global depot repair centers had correct stocking levels & piece parts to repair modules returned from the field.Created billed work programs & service contract pricing for customers depending on different hardware. Show less

On Self Service Terminal Team – support field technicians. Update courseware & documentation. Did field training at local branches. Worked across several functions & departments to give technicians needed support. Helped support "customers & vendors” products.Lead Instructor on First Line Service, Express Cash Dispenser, Recyler training.Worked with Dreamweaver to put courseware into HTML format.Supported Latin America with Express Cash Dispenser &… Show more On Self Service Terminal Team – support field technicians. Update courseware & documentation. Did field training at local branches. Worked across several functions & departments to give technicians needed support. Helped support "customers & vendors” products.Lead Instructor on First Line Service, Express Cash Dispenser, Recyler training.Worked with Dreamweaver to put courseware into HTML format.Supported Latin America with Express Cash Dispenser & Recycler.Collaborated with Media group to create Computer Based Training & conduct WebEx training. Show less

Customer Service Technician worked on four-person team & on Hardware Team to determine, resolve ATM issues while providing excellent customer service. Responsible for ensuring ATMs work regardless of the issues. Also worked on Express deliveries, Medselects, Automed & Med dispense machines.Software champion; downloaded hot fixes & updated software for team.

On skilled team servicing telephones, cellular & internet companies. Installed & tested equipment of AT&T, Sprint, SBC & others. Assembled, mounted, removed framework associated with wireless, switching, power, transmission systems & computer hardware. Work included cabling, basic & complex wiring, splicing, basic & comples circuit testing.Lead Installer on many jobs: charged with meeting or exceeding Lucent, AT&T, SBC & other customers’ quality standards & requirements & complete… Show more On skilled team servicing telephones, cellular & internet companies. Installed & tested equipment of AT&T, Sprint, SBC & others. Assembled, mounted, removed framework associated with wireless, switching, power, transmission systems & computer hardware. Work included cabling, basic & complex wiring, splicing, basic & comples circuit testing.Lead Installer on many jobs: charged with meeting or exceeding Lucent, AT&T, SBC & other customers’ quality standards & requirements & complete job on time & within budget. Show less