Dan Haney Email & Phone Number

Los Angeles, California

• Manage large amounts of data despite hardware, software, and bandwidth constraints.• Merge data sources and ensure consistency of data sets.• Create visualizations to aid in understanding data.• Build mathematical models using the data.• Present and communicate the data insights/findings.

Basking Ridge, Nj

• Responsible for various Network Capital program management functions with a primary focus on reporting. • Accountable for N&T Capital Detailed Results at program/VP level. Reports include Component Analysis, Class of Plant, metrics and Executive Presentations. • Ensured database integrity within budget systems and ensure adherence to all Network Capital Management and Accounting Guidelines.• Responded to regulatory data requests and audit interrogatories as required, as well as Accounting requests.

Greater New York City Area

• Led a team that provisioned, tested and activated voice and data services, including VoIP, Ethernet and DIA.• Consistently met or exceeded key metrics such as "failure after installs" (FAI), productivity and SLA attainment.• Developed partnerships with both internal organizations such as field operations, as well as external carriers like AT&T and Verizon.• Established and implemented new processes and standards for Service Delivery.• Provided technical insight and support to the Service Delivery team and XO customers.• Created, maintained and presented NAC process documentation.• Developed, collected and presented monthly NAC VP scorecard metrics.

Greater New York City Area

• Managed a team of NOC Technicians responsible for the network provisioning as well as the test and turn up of XO's voice and data services.• Developed proficiency in the use of systems such as TBS and Remedy as management and production tools for the center.• Performed Root Cause Analysis of FAI’s, QA Audits, and team productivity reviews to identify possible areas of improvement.• Accounted for scheduling, process compliance and technical support for the Northeast District.• Developed strong VoIP background including working technical knowledge of Broadworks & Sonus platforms as well as various channel banks such as the Cisco 2400 and CAC Adit.

Greater New York City Area

• Managed first level escalations and ensured daily tasks were completed.• Delivered high quality technical and process support to center. • Assisted department manager with scheduling, process compliance and coaching of staff.• Developed proficiency in Sonus softswitch, Cisco and Tasman routers, Alcatel DACS, NetAnalyst and Work Force Manager.

Greater New York City Area

• Performed test and turn up of voice and data services for XO customers in Northeast region.• Developed proficiency in Nortel DMS, Titan DACS, Adtran 4303, TBS, Remedy and Carrier Access equipment.

New York City, Ny

• Coordinated the project based activities of OSP/ISP contractors and vendors with particular attention to timelines and economic use of budget. • Engineered construction prints for OSP/ISP cable placement, splicing and construction projects.• Produced and maintained mapping that reflected an accurate representation of as-built backbone and building information.

Greater New York City Area

• Performed GIS activities for various engineering projects.• Utilized ArcView to create mapping for such purposes as environmental constraints.• Engaged in site surveys using GPS to collect data for various mapping purposes.