Dan Hansen Email & Phone Number

Salt Lake City, Ut, Us

Grapevine, Texas, United States

Dallas-Fort Worth Metroplex

Irving, Texas, United States

Manage staff of approximately 10+ employees to meet departmental goals via appropriate allocation of workload and effective resource management. Promote key metrics and Service Level Objectives (SLO) and manage teams to these goals. Effectively strategize workload distribution by utilizing zipline reports. Provide encouragement and structure to team members in order to receive high quality work and enforce excellent customer service in all interactions, especially escalated situations. Creatively strategize, evaluate and work towards minimizing lead times through understanding the entire job flow, including non-standard situations. Formulate performance improvement plans and make termination decisions as necessary. Interview, select, train and develop new employees. Evaluate employee work and productivity and monitor for process adherence and compliance. Run, review, and evaluate reports to ensure achievement of team goals. Manage employee grievances/complaints and discipline. Build strong relationships with other departments within Tesla to facilitate results

Las Vegas, Nevada Area

Contacting customers to schedule & confirm their installation. Populating and maintaining the work schedules for installation crews, inspection teams and keep jobs moving towards a customer’s “Permission to Operate” as quickly as possible. Clearly communicating all relevant timelines, technical and process-oriented information and adjusting customer expectations if necessary. Representing the interests and needs of regional staff to SolarCity headquarters while implementing HQ policy on scheduled workflow. Providing an excellent customer experience and keeping the warehouses busy.

Las Vegas, Nevada Area

Functions as a supervisor of security officers assigned to client sites; acts to ensure that all post orders are followed, that established rounds arecompleted, and that adequate reports are filed; notifies proper authorities and client in emergency situations. Provide meal breaks, relief and missedshift coverage for security officers at assigned client locations. Trains security officers and other company personnel; reviews post orders and otherdetails of assignments with subordinates. Assists in the submission of payroll and personnel information to the company as designated. Prepares,files and submits various reports as required. Promptly assists in the resolution of legal, financial, human resources, and administrative issues.

Provo, Utah Area

Ensure compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines, etc. Receive, research andrespond to incoming questions or complaints; provides information, explains policy and procedures, and/or facilitates a resolution. Locate assets,income, property ownership, and/or employment by searching public and private records. Determine debt and establishes orders on obligations. Contactindividuals or organizations to secure delinquent payments, and/or makes payment arrangements for money due. Conduct interviews to gather or clarifyinformation. Enter data into a computer system and retrieves, corrects, or deletes previously entered data. Reviews, processes, and verifies accountsand account balances. Interprets, clarifies, explains and applies agency policy and procedures, business practices, federal or state laws and regulations,etc. Gather documentation to support negotiated resolution of non-compliance issues.

Provo, Utah Area

Help answer customer questions and explain policies and procedures. Develop a deep understanding of Vivint’s varied product line and installationprocesses. Handle customer needs while simultaneously educating them about Vivint products and services. Excellent customer service skills with ahigh level of patience in dealing with customers, technicians and other personnel. Educate customers, over the phone, on the use of Vivint systems andproducts. Use Vivint’s Wiki to troubleshoot simple technical support problems for customers. Create service tickets for issues not able to be solvedover the phone. Accurately record customers’ technical and account issues.

Provo, Utah Area

Coordinated the duties of the ushers. Assure that any new usher on the team is comfortable with their role. Be available to answer questions of anyoneneeding assistance. Handled elevated complaints or suggestions. Allowed or disallowed access into the area based on credentials. Acted upon allcomments/complaints in a prompt and friendly manner. Answered various questions. Ensured all patrons' needs are met. Helped eject disorderly orobnoxious patrons. Ensured everyone adheres to safety rules. Provide assistance to patrons with special needs.

Provo, Utah Area

Performed painting independently and as part of a crew on new construction. Supervised up to 2 other individuals. Ensured quality workmanship. Maintained safe working conditions. Departmental Representative to Professional Association of College Employees.

Provo, Utah Area

Supervised stucco and construction operations. Proficient in all facets of stucco system installation.

Long Beach, Ca

Supervised five man work center Planned and implemented preventative maintenance program for electrical, mechanical and hydraulic equipmentEarned medals for battle efficiency, marksmanship, and good conduct

Bachelor'S Degree, Legal Assistant/Paralegal

Associate Of Science - As, Criminal Justice

Associate Of Arts And Sciences - Aas, Business Management