MANAGEMENT:Interview, hire, train and evaluate personnel in sales and customer service. Manage staff of 12 team members and 5 assistant managers. Assign employees to specific duties to best meet the needs of the store.Instruct staff on appropriately handling difficult and complicated situations.Perform Inventory, Quality Control, Scheduling, and Payroll on a regular basis.Examine merchandise to verify that it is correctly priced and displayed.Work with outside vendors and suppliers to order product, merchandise, equipment, supplies, etc.Oversee outside sales events including; fairs, concerts, large 400+ smoothie delivery orders, etc.TRAINING:Trained over 80 team members and assistant managers over the course of 14 years.Trained and mentored 10 general managers over the course of 14 years.Oversee and evaluate all stores and managers in the franchise providing counsel as needed.Created a training plan that is 75% more effective than corporate’s method, resulting in a significant training cost reduction.RESULTS:Won the “Top Performing Store” award for the franchise 3 consecutive years.Led 2 different locations in Utah from the worst store financially to the best store in the state.Assisted in managing the store having the second highest growth in the country.First manager ever to have been certified as a training store manager on the pre-certification visit from corporate.Increased profits through effective sales training and troubleshooting profit loss areas.Generated repeat business to over 200 customers through exceptional customer service.