Dan Harell Email & Phone Number

Borehamwood, England, United Kingdom

London, England, United Kingdom

Project Administration:Helping team deliver on guidelines, efficiency, weekly projectstatistics, and liaising with the account consultant team about client projectstatus.Process Administration:Reviewing, developing and documenting companyprocesses and implementation of new systems and procedures in various business areas.CRM Administration:Support the development and delivery of the LiveseySolar CRM system. Office Administration:HR administration, holiday approvals, day-to-day office activity management - running daily staff huddles, calendar management, generating different business reports, task allocation to different staff members, revenue collection and recording, vendor and supplier management and planning and execution of the different company social programs, book club, company walks, parties and events.

London, England, United Kingdom

Key Responsibilities:● Conduct back office admin operations to ensure the smooth running of the business● Autonomously manage and process refunds and customer order changes● Hold accountability for the commissioning and decommissioning partners and partner orders● Utilise expertise to identify any customer fraud ● Employ strong communication skills to establish relationships with customers and key stakeholders● Perform a variety of key administration tasks, such as reminder emails● Support with decision making by producing a variety of BI reports

United Kingdom

Key Responsibilities:● Served as point of contact for all incoming service calls and emails form customers and sales representatives● Resolved a variety of customer complaints and issues, including customer refunds, followed up to ensure resolution● Oversaw all deliveries, returns, order placements and amendments

London, England Metropolitan Area

Key Responsibilities:● Acted as first point of contact for all inbound sales and service calls● Continuous communication with customers to gain an understanding of their needs whilst providing accurate processing of sale orders● Promoted a culture of high-performance to deliver a best-in class proposition for customer service, whilst providing a strong aftersales service to ensure customers were happy with products● Completed numerous key financial tasks, such as raising and tracking Purchase Orders ● Enhanced customer service opportunities by completing satisfactory surveys, translated and fed back findings● Applied commercial thinking to identify new and innovative ways to create new revenue streams at every possible opportunity

London, England Metropolitan Area

Key Responsibilities:● Accountable for the recruitment, training and direct management of six, maximise productivity through ongoing performance monitoring and review● Executed HR policies including sickness/absence monitoring and reduction; conducted staff 1-2-1s and appraisals, implemented performance improvement plans to enhance staff productivity● Regularly analysed workload and team productivity to plan resources to ensure efficient departmental delivery● Managed numerous projects, including refreshment of three of the company's prime retail locations in rapid succession, monitored all project deliverables including timing, scope and budgets to mitigate any risks● Managed all stock by applying lean stock management methodologies● Utilised technical expertise to implement new POS and CRM systems

Dublin City, County Dublin, Ireland

- Retail Customer Service- Logistics and Stock - Vehicle Fleet Management- Domestic Property Management- Commercial Property Management

Eilat, Southern, Israel

Fully certified SSI & Israeli Diving Federation Scuba DivingInstructor.Supervised 600-700 tours over three years with the company.Taught all levels of divers, from those who have never divedbefore to experienced divers who can go down to 42 metres.

Tel Aviv, Israel

In this demanding role as a door-to-door insurance salesman, Iwas responsible for making appointments, attending meetingsand selling the benefits of buying life insurance plans to allmembers of the community.This role was challenging but developed my sense of self beliefand self-motivation as well as improving and expanding myempathy and people skills.

Haifa, Israel

In my first role out of the Army I was part of an inboundcustomer call centre, managing stocks and share queries for thelargest bank in Israel.Worked in a team of three and had to manage multipleworkloads, develop client relationships and trust, as well asrelaying a huge amount of information that was regularlychanging day-to-day.

Israel

Military Police prison guard and control room operations.

Jewelery Making, Liberal Arts And Sciences/Liberal Studies

Scuba Diving Instructor, Scuba Diving

fully certified SCUBA diving instructor - health and safety, group leadership, and a multitude of professional courses designed for deep.

A Levels Equivalent