Dan Hariga Email & Phone Number

The Hague, Zh, Nl

Amsterdam, North Holland, Netherlands

• Direct the operation, administration, training, and marketing activities of the Amsterdam Branch ensuring coordination between and the successful management of all relevant departments. • Increase management's effectiveness by recruiting, selecting, training, coaching, counseling, and disciplining direct reports; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.• Ensure a safe, healthy, and environmentally responsible facility, within operations and staff conditions according to legislation. • Assure that the Direct to/from Patient and Logistical facilities are up to date with all required permits, requirements, and local regulations.• Oversee staff performance through measured processes such as individual appraisals at regular intervals whilst controlling all hiring and termination activities.• Ensure the Branch is performing in full compliance with regulatory, client and company requirements.• Manage third parties (local agents, airlines, suppliers, etc.) to ensure compliance and expectations.• Contribute to corporate initiatives and incorporating network best practices.• Develop and implements strategic plans in cooperation with the Global Marken leadership teams.• Coordinate efforts by establishing procurement, marketing, field and services policies and practices; coordinating actions with corporate staff.• With VP of EMEA, create branch sales strategies and managing their execution, in line with the Business Development team, to maximize revenues and drive business growth within Netherlands.• Maintain quality service by establishing and enforcing organizational standards.• Owner of the Profit & Loss for Amsterdam branch.

Amsterdam, North Holland, Netherlands

• Developing, implementing, and monitoring day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives• Maintaining and improving relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals• Planning, monitoring, and analyzing key metrics for day-to-day operations to ensure efficient and timely completion of tasks• Serving as a highly effective escalation contact both internally and externally at the global level, promptly and effectively resolving issues as they arose.• Attending client review calls and presented at strategic client meetings with expert knowledge and exceptional communication skills, leaving a lasting and positive impression.• Devising strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs• Leading the team with integrity to establish and maintain a trusting, inclusive, and productive environment• Identifying and implementing continuous improvement opportunities and customer satisfaction initiatives, leading to significant improvements in business processes and customer retention

Amsterdam Area

• Expertly oversaw global daily operations related to cell and gene shipments, ensuring seamless and efficient processes.• Cultivated and nurtured exceptional working relationships with internal departments and overseas offices/agents, fostering a collaborative and cooperative work environment.• Thoroughly trained new and existing team members on all aspects of the job, ensuring that they were well-equipped to carry out their responsibilities with precision and confidence.• Developed appropriate critical path schedules that aligned with business and client expectations, resulting in timely program completion and achieving key milestones.• Served as a highly effective escalation contact both internally and externally at the global level, promptly and effectively resolving issues as they arose.• Attended client review calls and presented at strategic client meetings with expert knowledge and exceptional communication skills, leaving a lasting and positive impression.• Implemented meticulous paperwork or checklists associated with cell and gene shipments, ensuring full compliance and maximum efficiency.• Expertly identified project barriers and worked collaboratively with relevant teams to swiftly and effectively resolve them, resulting in improved project outcomes and enhanced customer satisfaction.• Played a pivotal role in identifying and implementing continuous improvement opportunities and customer satisfaction initiatives, leading to significant improvements in business processes and customer retention.

Edinburgh, Scotland, United Kingdom

• Successfully oversaw global daily operations related to cell and gene shipments, ensuring efficient and effective processes.• Developed excellent working relationships with internal departments and overseas offices/agents, facilitating collaboration and streamlined operations.• Conducted all training aspects for new and existing team members, ensuring a knowledgeable and skilled workforce.• Developed appropriate critical path schedules, ensuring consensus of milestone dates consistent with business and client expectations, resulting in timely program completion and high customer satisfaction.• Acted as an escalation contact both internally and externally at the global level, effectively resolving issues and ensuring smooth operations.• Implemented paperwork or checklists associated with cell and gene shipments, ensuring compliance and improving efficiency.• Provided support and assistance when dealing with special requirements, and informed internal teams where required, ensuring smooth operations and high customer satisfaction.

Edinburgh, Scotland, United Kingdom

• Improved customer service experience, creating engaged customers and employees, resulting in organic growth for the company.• Participated in the Customer agreement of service and response standards, ensuring that these standards were maintained or exceeded during program delivery, resulting in high customer satisfaction.• Worked in a cross-functional capacity to ensure that activities related to various entities fit with customer requirements and network guidelines, policies, and procedures, ensuring smooth operations and seamless customer experiences.• Established and communicated service metrics, monitored and analyzed results, and implemented changes, resulting in increased efficiency and improved customer service quality.• Took ownership of customer issues and followed problems through to resolution, ensuring high customer satisfaction and retention.• Set a clear mission and deployed strategies focused towards that mission, resulting in a more customer-centric approach and improved business outcomes.• Analyzed statistics and compiled accurate reports, identifying areas for improvement and making data-driven decisions.• Kept ahead of industry developments and applied best practices to areas of improvement, resulting in continuous improvement and increased customer satisfaction.• Maintained an orderly workflow according to priorities, ensuring timely and efficient delivery of services.• Improved customer service quality results by studying, evaluating, and re-designing processes, resulting in improved customer experiences and increased customer retention.

Edinburgh, United Kingdom

• Implemented and communicated procedures in compliance with guidelines, ensuring regulatory compliance and streamlined operations.• Prepared shipment export documentation, ensuring timely and accurate processing of shipments.• Processed shipment acknowledgment receipts, ensuring accurate and efficient tracking of shipments.• Filed shipment documentation, ensuring proper organization and record-keeping.• Provided post-shipment notification to clients, ensuring high customer satisfaction and transparency in the shipment process.• Undertook any other reasonable duties at the request of the Line Manager, ensuring flexibility and willingness to contribute to team goals.• Implemented improvements to procedures and processes, resulting in increased efficiency and productivity.• Developed and maintained relationships with stakeholders, ensuring smooth operations and high customer satisfaction.

• Developed and executed a comprehensive business plan that included defining the company's mission, target market, pricing strategy, and marketing tactics.• Provided high-quality photography services for a wide range of clients, including individuals, families, couples, and businesses.• Conducted consultations with clients to determine their specific needs and preferences and to ensure that the final product exceeded their expectations.• Utilized a range of photographic techniques and equipment, including lighting, framing, and composition, to produce stunning and creative images.• Maintained up-to-date knowledge of industry trends and advancements in technology, and incorporated new techniques and equipment as appropriate.• Established and maintained relationships with vendors and suppliers to ensure the timely delivery of high-quality products and services.• Developed and maintained a professional online presence through social media and a dedicated website, which helped to attract new clients and establish credibility in the industry.• Worked collaboratively with other professionals, such as event planners, makeup artists, and florists, to provide comprehensive services to clients.• Consistently delivered exceptional customer service, earning a reputation for reliability, professionalism, and attention to detail.• Successfully grew the business over time, increasing revenue and expanding the client base through effective marketing and client referrals.

Edinburgh, United Kingdom

• Managed day-to-day operations of the showroom, overseeing sales, inventory, customer service, and staff.• Implemented strategic sales initiatives to drive revenue growth and enhance customer experience.

Scotland, Uk

Edinburgh

Isle Of Islay, Scotland

Iasi County, Romania

Iasi County, Romania

Iasi County, Romania