Dan Hart

Dan Hart Email and Phone Number

IT Service Operations Manager at the RFU @ England Rugby
Dan Hart's Location
London, England, United Kingdom, United Kingdom
About Dan Hart

Seeking new challenges and opportunities to use my extensive experience and skills.An experienced IT & Technology Service Operations Manager with a proven track record in private and public sectors, I bring a strong history of client-focused expertise in IT service operations, delivery, projects, and change management. I excel in driving continuous improvement, embedding industry-standard processes, and leading diverse teams to deliver high-quality services and user satisfaction. Throughout my career I’ve supported a diverse range of stakeholders and end users, from those with basic-level skills to developer-level, and from early-career employees through to executive level. With certifications in ITIL V3 & V4 and PRINCE2, alongside experience with Scrum and Agile methodologies, I have a strong understanding of service management frameworks, stakeholder management, and complex project delivery. My leadership style fosters a culture of accountability and innovation, and I am passionate about optimizing service operations to align with business goals while delivering outstanding customer satisfaction.

Dan Hart's Current Company Details
England Rugby

England Rugby

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IT Service Operations Manager at the RFU
Dan Hart Work Experience Details
  • England Rugby
    It Service Operations Manager
    England Rugby Sep 2022 - Present
    Twickenham, Gb
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  • Ucl
    It Service Manager
    Ucl Jan 2022 - Aug 2022
    London, Greater London, Gb
    View
  • Florida State University
    It Manager
    Florida State University Jan 2018 - Dec 2021
    Tallahassee, Fl, Us
    Overseeing IT Support for FSU's London site; covering residential students and staff, permanent faculty members and visiting lecturers. Responsible for AD, Office 365, and data servers. Hardware responsibilities cover all desktops, laptops, AV equipment and managing mobile devices (iPads and mobile phones)
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  • Advanced 365
    It Engineer
    Advanced 365 Dec 2015 - Dec 2017
    Birmingham, Gb
    Providing IT support for Advanced's clients as an on-site engineer. Responsible for AD, Exchange and data servers. Hardware responsibilities cover all desktops, laptops, and managing mobile devices (iPads and mobile phones)
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  • University Of Roehampton
    System Analyst
    University Of Roehampton 2010 - 2015
    London, Greater London, Gb
    Role purposeTo configure and install new computers and other hardware including IP Telephones.To provide technical support, guidance and assistance to staff and students of the University in respect of their end-user IT requirements. To conduct support activities in liaison with the IT Helpdesk.To assist and advise senior managers, in the repair, maintenance, upgrade and forward planning of the University’s IT provision and communication systems. To support the Infrastructure Services Team in the day to day support of the University’s core systems.
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  • University Of Roehampton
    Service Desk Co-Ordinator
    University Of Roehampton 2006 - 2010
    London, Greater London, Gb
    Role PurposeManage and lead the IT and Estates Service Desks, ensuring a high rate of fix on first contact and following up issues that have been escalated to 2nd or 3rd line. Call logging and monitoring software used: Supportworks and Footprints.
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  • University Of Roehampton
    Service Desk Analyst
    University Of Roehampton 2005 - 2006
    London, Greater London, Gb
    Role purposeEntry level service desk position
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  • Medas
    Helpdesk Analyst
    Medas 2004 - 2005

Dan Hart Skills

Active Directory Microsoft Exchange Prince2 Itil V3 Foundations Certified Sccm Fault Analysis Long Term Customer Relationships Service Desk Numara Footprints Supportworks Windows 7 Windows 10 Structured Cabling Microsoft Office Mobile Devices Networking Subnetting Customer Service Training Delivery Sap Event Management Event Planning Department Budgeting Conflict Management Team Management Information Technology Technical Support Hardware Management Project Management Service Delivery Servers Computer Hardware

Dan Hart Education Details

  • University Of Roehampton
    University Of Roehampton
    Business Computing & English Literature
  • St Paul'S School, London
    St Paul'S School, London
    Modern History

Frequently Asked Questions about Dan Hart

What company does Dan Hart work for?

Dan Hart works for England Rugby

What is Dan Hart's role at the current company?

Dan Hart's current role is IT Service Operations Manager at the RFU.

What schools did Dan Hart attend?

Dan Hart attended University Of Roehampton, St Paul's School, London.

What skills is Dan Hart known for?

Dan Hart has skills like Active Directory, Microsoft Exchange, Prince2, Itil V3 Foundations Certified, Sccm, Fault Analysis, Long Term Customer Relationships, Service Desk, Numara Footprints, Supportworks, Windows 7, Windows 10.

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